T-Mobile — Local services in Millcreek Township

Meshach helped my wife and I get new phones after we had been at another T-Mobile location and were told to "get on Amazon and order an unlocked phone". He did a great job for us, but the phones had issues. We had expectations that the phone did not meet so we went back the next day to exchange them.

Joshua worked with me to try to correct some of the issues, and he was very professional and helpful the whole time. He said I should come back the next day and talk with the Manager. I did this.

Drake showed the same concern that Meshach and Jason had, and worked with me to try to resolve the issue. Ultimately it turned out that some newer phones are intentionally less functional in certain areas, and I will have to live with that. But the care, concern, and time that the staff showed has made me glad to be with T-Mobile, and I will be using this store rather the one I had been going to.

Even though I hate to go...

i went into this store because i was going to change carriers, when i went in i was approached by this younger girl prolly 20s and she said “can i help you” i said i’m just looking around and she said “are you a carrier with t mobile” and i said “no…i carry with att” and she cut me off and said “OK WELL the att store is down the other way good bye” and i contained browsing… she proceeds to FALLOW ME around the store i mean LEGIT fallows me and stands behind me and keeps asking me “can i help you?!!!” “this isn’t the store for you” and etc!!! absolutely ridiculous she fallowed me around the whole store and kept bothering me asking me “CAN I HELP YOU?!!” i told her “i already said no… “i’m looking” absolutely ridiculous should be fired for the way she acted. this happened in the Erie...

We stopped in to flip our Sprint coverage to TMobile and upgrade our phones. Edrick B. researched numerous options and determined the one that would be the best value. Unfortunately that required switching the primary account name to me from my spouse due to my military discount. The TMobile software made this difficult but Edrick and Aaron B. worked diligently for hours with support to make it happen. These gentlemen were outstanding and I HIGHLY reccomend them. If I had to spend hours in a mobile phone store, I'd want to hang with these dudes. Also a shout out to Brendan H., who didnt work on our account directly but offered moral support and comedic relief during our visit. Fellas, thanks for the great service and...