Lids — Local services in Milpitas

“Manager Anna”

I’m going to start off by saying i placed an for a custom hat 6 months ago, i wasn’t informed it wasn’t ready to print so there for, I go and check it out the first month in and the design wasn’t even in dst format after 1 month. They made me repay for the dst because they couldn’t find it in the system and the purchases never popped up in my “account” after this incident i was told by Anna “i can print it here and send it to oakridge to pick up” so 5 months past i go to pick up my hat (been super busy working on a new brand) (there should be no excuse why it shouldn’t ready after waiting 5 month on top of the 1-2 months for the dst format.) And the hat was never printed Neither @ oakridge lids or @ great mall lids, 5 months past and no call no text letting me k is it was never printed i had to go to the store today and spoke to the manager @ oakridge and he was polite and respectful and understanding of the situation, it was out of his control as Anna never sent the hat, logo, or anything to oakridge while telling me otherwise, in all total i give this place 0 star review for poor communication, lack of training, and overall bad...

The young guy took my order for embroidery in a hat. The order was for 2 inch letters and he gave me 1.5 or 1.75 inches (haven’t measured yet.) When I told him it wasn’t 2” he said yes it was. I brought him another cap that was done in the same store and only then did he agree that it was not 2”. He tried to convince me that he was right when he knew he wasn’t. Got a refund (partial) and now this store gets a bad review. Also you have to check the quality of the “Crowns” brand caps. They can be coming...

Always closed. Bad customer service. I went around 7:50 pm when they said they have some issue in billing. And I asked the person in the store about the store closing time and he said it was 9 pm. I thought of coming back again a little later and came by 8:05 pm and they were already closed. I would never recommend this store...