Gigi MKE Boutique — Local services in Milwaukee

AVOID AT ALL COSTS!!! Do not shop here under any circumstances for a wedding or formal dress!!

With alterations, I spent $6000 to live my worst nightmare and have a new dress that was in abysmal condition less than a week before my wedding. On top of that, at every turn the owner tried to blame me and refused to take accountability and stand behind her product. Please go anywhere else to get your dress!!!

When I found my dress and was ready to order, the owner refused to measure me citing that the sample was my size. Prior to ordering, I was assured that the dress could be taken in. It was gapping about 2 -3 inches everywhere and didn’t touch my ribcage/chest. I was sure to vocalize this to the owner.

Alterations: The dress arrived in good condition from the designer and fit too big (exactly as expected). I decided to get alterations done at the bridal shop.

Lucy, the in-house seamstress, started pinning my silk dress aggressively without taking a moment to talk through my concerns or ask what I wanted. Later, several other seamstresses for my bridal party (not affiliated with Gigi) were horrified that she pinned such a delicate fabric like this. After she put about 15 pins in the top, she then stated that they couldn’t take it in and it was going to make the fabric lay weird with a lot of wrinkles. I was extremely disappointed given that it was the one thing I asked before ordering. I expressed this and was dismissed by the owner.

After some debate, I was told that they would at least take in the waist and try to keep the neckline from gaping. The neckline stitch did nothing and the thread color didn’t even match my dress. Taking in the waist helped with fit a bit, but the top remained big and never fit/never touched my chest or ribcage.

The Next fitting appointment, I noticed everywhere the seamstress had pinned there was a run in the silk fabric. I mentioned this and was told by the staff that there was nothing they can do. During this appointment 6+ runs were found. They then proceeded to try and blame it on me, citing I must have been wearing a bracelet and didn’t take any accountability. I only had a pair of pearl earrings on for the appointment. I left the store crying, so disappointed that my dress had now been ruined. I called later that week and instead of fixing anything, the shop owner and seamstress refused to take any accountability and tried to complement me, citing that they can cut the snags down and that’s all they can do. It was less than a month before my wedding.

At my last fitting I had come to terms with the snags and just wanted the hem done and the dress to be in one piece. The hem was not completed and wouldn’t be ready until the end of the day. We were also told that once the dress was steamed we would not be allowed to see the dress outside of the garment bag.

Once I was home, against the owners wishes I took the dress out of the garment bag to look everything over and was immediately horrified. During the hem and steaming process the dress became riddled with 4+ black stains!!! My worst fear was realized with my wedding less than a week!! I called the shop immediately that night and left a voicemail on 4:49 PM CST. I also emailed for itemized breaks down of the $700 dollar alterations the next day. The shop was closed on Sunday and Monday and the owner left me a voicemail on Tuesday (the week of my wedding) saying she was disturbed the dress was stained. I returned her call later that day with my father. She immediately tried to say that they were not responsible for the stain and had no way of getting it out. She refused to take any accountability citing that she couldn’t do anything. I asked for some sort of compensation on the alterations for ruining my dress and she refused. She tried to say the snags and stains were my fault and actually hung up the phone. I emailed her pictures and she lied about me calling her that Saturday and leaving a voicemail trying to say I didn’t reach out until Tuesday. I have the call log and voicemail from the owner that...

I simply cannot say enough wonderful things about Gigi. I went to several different bridal shops in Milwaukee to find my perfect bridal gown and I was blown away with Bev and her team from the moment I walked into her boutique. The treatment I received at Gigi was incomparable to surrounding boutiques, they truly care about their customers! The journey to finding my perfect dress was all thanks to Bev. I saw a photo of my dream dress online and Bev magically flew the dress in from New York for me to try on days later- it was love at first sight. My wedding gown was everything I dreamed of and more!! Bev and her outstanding team go above and beyond for their customers and it shows. Gigi MKE Boutique carries stunning one of a kind bridal gowns you will not find elsewhere in the city. They also have beautiful mother of the bride gowns, occasion dresses, and fashionable clothing pieces. If you are looking for any of the above I would look no further- Gigi...

Horrible experience. Ordered my daughter’s dress and it came in fine but was destroyed in alterations. No accountability for the pulls in fabric after pinning/altering. My daughter was accused of wearing a bracelet and causing the marks when it came back from alterations with runs in the silk. She had no Jewelry on other than pearl earrings. After final press we were discouraged from taking out of bag at the shop but were told to let hang at home. Thank God we did! When we opened the bag to hang it there were black marks all over the train and a black fingerprint on the bodice. We were once again accused of having caused the stains ourselves and spent the weekend before the wedding trying to get the stains out. Literally the worst dress experience of our lives and nearly ruined her wedding. Shop...