Costco Wholesale — Local services in Milwaukie

I am writing this review to formally raise a serious concern regarding the lack of adequate accessibility accommodations for elderly and mobility-impaired customers at the Costco Clackamas location.

Recently, I accompanied my 88-year-old grandfather, who suffers from limited mobility and cannot walk for extended periods of time. Upon arrival, we were shocked and disappointed to find that there were no motorized carts available for use. When we inquired with the staff, we were told that the store only has five motorized carts available for the entire premises. This, in a facility of such enormous size with a parking capacity of over 400 vehicles, is simply unreasonable and neglectful.

The lack of sufficient motorized carts is not just inconvenient it is a direct barrier to access for elderly and disabled individuals. It severely limits their ability to shop independently and safely, and creates a humiliating and discouraging experience. My grandfather was deeply upset and emotionally affected by the situation, as he felt unwelcome and excluded from a place that is supposed to serve the entire community.

It is my understanding that businesses open to the public, especially large retail operations like Costco, are obligated under the Americans with Disabilities Act (ADA) to provide reasonable accommodations to individuals with disabilities. This includes ensuring that customers with mobility challenges have access to the services and amenities provided to the general public. While the ADA may not specify an exact number of motorized carts required, offering only five for a warehouse of this scale clearly fails the test of reasonableness and accommodation. This raises questions of whether Costco Clackamas is in full compliance with federal accessibility standards.

Costco is a global retailer with ample resources, and it is unacceptable that such a basic and necessary accommodation is being overlooked. I strongly urge the management of Costco Clackamas and the corporate offices if necessary to reassess their policies and inventory regarding mobility aids. A store of this size and foot traffic should have no fewer than 15–20 motorized carts available at all times, especially given the growing number of elderly and disabled customers in our community.

This review is not written in anger but out of a genuine hope for improvement and accountability. I ask that Costco treat accessibility not as a convenience, but as a civil right. Our elderly deserve better. Our disabled neighbors deserve better. And as members of a society that claims to value inclusion and equality, we should expect better from one of the largest retail chains in the country.

Sincerely, A Concerned Customer...

Well, son, let me tell you something about my experience at Costco. This place is a mixed bag, to say the least. While they do have a wide range of supplies and a decent pizza in the food area, there are some aspects that don't sit well with me.

First off, I couldn't help but notice the crowd of people who seemed, well, unusual. Lots of folks who didn't quite fit the traditional mold, if you catch my drift. I even saw a healthy-looking woman riding one of those motor scooters, which left me scratching my head. If you don't need it, why take away the access from others who do?

Now, I appreciate having a good selection of goods, but the idea of privatizing foods and goods doesn't sit right with me. The membership concept feels forced, like they're putting a barrier between you and your right to buy food. In other stores, you just walk in and buy what you need without any membership hassle.

The layout of the store could use some improvement too. With over 340 rows, it can be a real challenge to find what you're looking for. Maybe they should number or categorize the rows to make it easier to navigate.

On the positive side, I did spot an American flag, though it was the only one I came across in that gigantic store. And I must say, some of the workers, like Zach and Dave with their impressive beards, seemed to have it together.

But let's be honest, the overall atmosphere felt like walking through a nightmare. It was crowded, chaotic, and filled with people who made me cringe. The ratio of good-looking folks to the rest was truly abysmal. It felt like a swamp of degeneracy, fast food, and dentures.

While Costco has a vast selection of items, I couldn't help but notice the lack of protein options. Most aisles seemed to be filled with sugary products and overweight people. And when I finally stumbled upon the protein aisle, it was a single row with limited choices and higher prices.

They also push this tiered membership system, like bronze or silver to gold or platinum, making it clear that you have to pay for access to food. It just doesn't sit well with me.

Overall, Costco is a maze-like structure with some unreal products and a lack of protein options. It's not my cup of tea, and I can't say I'll be rushing back anytime...

AVOID SELF CHECK.. Been shopping here 25 years. Currently have just been going with my partner on her card. We can add me again just didn’t think it was a big deal or hurry. This afternoon I went to pick up my glasses alone. After optical I decided to buy one thing we needed. I approach self check and boy I sure wish I had not. Got screamed at to go stand off to the side because the Costco card I was using has her picture on it. He yells “He is using his partners card!”. How embarrassing like I am being accused of shoplifting. Then the “enforcer”. Some huge man named Derrick approaches. I said I don’t want any trouble. I am not on her account and I can just not buy this one item and go. He has me wait anyways while he goes and checks her account. Comes back and sets her card down at a self check off to the side and also a sealed letter. And says make sure to give her this. I said you know honestly I just wasn’t in the mood for a hassle. He then gets very aggressive. Steps towards me yelling “I am trying to help you out here what’s your problem!?”. I ended up telling him I felt like he was being overly aggressive and he said, “yes I probably was”. No apology. I complained to customer service about Derricks aggressive behavior, as I left. So frazzled I put the receipt in my wallet. Breaking the cardinal rule of Costco! I then get hassled at the door trying to leave while I stumble around trying to find the receipt. All for one box of ice cream drum sticks. Is this honestly how you want to treat people!? It wasn’t until I got home I read articles about the membership crack down. I hope it’s worth treating long time customers who have spent thousands like criminals. And do you have to be so aggressive!? Also, look at this absurd letter! It was recently discovered!?...