LOFT — Local services in Milwaukie

Terrible LOFT return policy. I ordered online and came to the store to return in person. If it has been over 30 days they Will not return the items and credit your card. Instead they only offer store credit for the amount that the item is on sale for. What?!? Not only will they not allow me to return the item for the price I paid, but they do not even give you the full value of in store credit. I had the receipt showing the amount I paid and the items were brand new with tags. Basically they offered me in store credit for about half of the price I originally paid. Lesson learned, I will no longer be shopping at LOFT. This is why I will continue to shop at Nordstrom and Macy’s, where they understand the value of customer service.

Edited to add: the store manager of the Clackamas location made an exception and returned one of my items for the amount I paid. While I appreciate her efforts, LOFT’s return policy leaves a lot to be desired. In a competitive retail economy this return policy will...

Drove my mother, who is an elder Asian woman who is not fluent in English, to make a return from an online purchase that was too big for her.

The woman who helped us, named Jasmine (black hair, said she just turned 48) was especially rude to me and my mother and hostile when I asked her a simple question of “are smaller sizes in stock?”. Through the entire process, it made me and my mother uncomfortable, but we gave her the benefit of the doubt. We shop around and I notice her attitude switched an entire 180 and is extremely nice to the multiple white women that were helped after us.

The racial profiling was quite rude and we as consumers should never feel belittled just because we return something that does not fit.

Do better Loft. Do not let Jasmine or any other employee treat me, my mother or any other consumer be treated in a hostile manner just because of...

In general, Loft is a great store to find petite clothes. They have a selection of regular and petite and are combined with another store called Lou and Grey. All my experiences with staff have been great. The store is clean and has a good selection.

The only reason I give four stars is that I find all loft stores only carry a small number of each size clothing, often the size I look for is sold out. That is the only downside because the I have to search online and thier website isn't phone browser friendly.

Another thing to know about Loft products is that they aren't always durable. They do tend to wear out faster that other brands and t shirts in particular seem to get holes faster than other brand shirts.

COVID update as of May 2021 They require masks. Dressing rooms are available if you ask. You are asked to sanitize your hands before using the...