BoxLunch — Local services in Milwaukie

I cannot recommend your company at all. I ordered a collectors Funko which arrived damaged. I sent an email as was required and receive the most ridiculous response. The customer service person thought I was complaining about the shipping box being damaged when it was the product box. OK so I’ll bypass responding to the email and call the number listed for customer service. On that call, I was told that I would have to wait for a shipping label to be sent to me. I was put on hold for 15 minutes while the customer service agent literally typed up the return label to mail to me. I was then told to return the item and they would process a refund and then if I wanted to eat exchange it I would have to buy it again. Or I could buy it now and they would process it once I return the first damaged item. So basically they want to take my money twice and not give me anything until they get the damaged item back. They refused to mail out the replacement even though they charge me twice for H. His company is ass backwards and not customer friendly and I will never order...

I wish I could give no stars or negative stars. I tried to order something online. After I entered in all my billing information. The site said my order didn't go through because of an error. So I tried again, and the same thing happened. I noticed I have 2 pending charges for my order. So I called the customer service line a d was informed. I DONT HAVE AN ORDER AND MY ORDER DIDN'T GO THROUGH BECAUSE MY CARD NUMBER WAS INCORRECT AND BECAUSE IT WAS DECLINED. BUT I DONT HAVE ANY ORDERS BEING PROCESSED. SO THE REP STATED THAT MY FUNDS WOULD BE RELEASED IN 3-5 BUSINESS DAYS. HOW WAS MY CARD CHARGED IF THE ORDER DIDNT TAKE. COMPLETE BS AND THE WORST EFFING EXPERIENCE. THANKS BOX LUNCH FOR RUINING PART OF MY CHRISTMAS. I WILL BE SHARING THIS EXPERIENCE AS MUCH AS POSSIBLE TO WARN ANY FELLOW CUSTOMERS TO NOT WASTE THEIR TIME....

Went into this store for my birthday and immediately was greeted by a wonderful worker with amazing red curly hair, didn't get her name 🤦 she said welcome in, what are you guys up to today? I told her it was my birthday and I had a gift card, she proceeded to wish me a happy birthday, tell me about items in the store and more deals with the app! She was so great! Then a few minutes later my daughter asked a question about possible product and the next thing I see is her phone is out and they are exchanging stories, ideas and laughing. I LOVE this customer service. There was another gal there who was helping customers too and she would multitask with the best of them. When she would pass me she would say little informational blurps. Very kind, very upbeat. Will definitely...