Sunshine House of Mint Hill — Local services in Mint Hill

This is a great daycare for kids and I highly recommend it. They’re located in a safe neighborhood. The staff there is very friendly They are pricey but it’s worth it bc diapers, wipes, and food is included in the pricing so if they were cheaper, you would end paying the same thing anyway bc parents would need to provide that stuff. They’re also very “with the times” meaning they serve healthy food for the kids, they’re systems are tech based, and you gets updates on your child from an app all day long. Our son is a year old and he loves it there!

There are some things that they need to improve however. 1 thing would be changing their archaic documentation system. You have to physically still sign and fill out forms. In 2020 you would think most if not all paperwork and updates to it could be done online somehow. Another thing is that they tend to lose your paperwork a lot as well bc they don’t do a good job of storing it since it’s all paper copies. We had to fill out our initial paperwork 3 times since they kept losing certain documents with no idea how. Hopefully they can improve on the above to make things more efficient for not only parents but themselves as well. We recommended this daycare to a friend of ours but due to Sunshine Housing losing their paperwork twice, they decided not to send their newborn there. This is a big issue that greatly needs improvement.

It also seems that their systems are also down often. Some mornings you can’t sign in and the iPads that send the updates are down a lot as well. I think that’s more of an IT issue rather the actual daycare though.

They also have an archaic automatic payment system as well. We are set for an automatic bank draft so we don’t forget to pay them every week. They are supposed to run payments every Monday and that is often NOT the case. Sometimes it takes days or even a week or so for our auto draft to come out if it’s a holiday. This can be frustrating bc it screws with our weekly budget. For some reason 1 person has access to run the auto payments and she does not always run them on Monday as expected. Again in 2020, why is this process not set up by a system to be run automatically whether that employee works or not?!?

At the end of the day, no place or person is perfect and sunshine house is no different. It can be frustrating dealing with Sunshine House but they’re worth it. You have to accept the fact that no matter what daycare you send your child to, there will be issues and room for improvement. They have their room for improvement but I honestly cannot picture our son with another daycare. I highly recommend them. You won’t be disappointed and neither will...

Director was nice & two of my kids enjoyed the 1 day of summer camp they went to. That being said they(director/regional manager/etc) did not honor their website or NC regulations when it came to the summer camp kid’s ages. Summer camp is for children 5-12 per their website. When I wanted my 5 & 1/2 to be in the summer camp program with my other two children they said because she hasn't been in a county school yet she could not. I told them she HAD been in school. She was in a preK/K class in a county school. They then said no she has to be turning 6 by Aug 31st. That's not what your site or paper work states(or your rep that I talked to last week). Then ‘Oh well maybe our site is not addressing it correctly- & our director is not giving the correct info’. So I ask, you now want me to put my child back in a mostly 4 year old class when she is 5 & 1/2 and been in school and is school age when at that age it makes a difference. No thanks I don't want her to regress because you’re now trying to save face.She proceed to say ‘well the State says they have to be 6 by Aug31st for summer camp’.I then pulled up the State regulations which says summer camp ages 5 -12. She was again incorrect. Then it was ‘well our center policy says you have to have completed Kindergarten”. Not at any point on their site nor was I told this and in fact when I check to make sure of the age groups it was confirmed that she was in a specific summer camp group. Then it was with 'the sincerest apologizes that they didn’t mention that on their website or from the director.’ At this point I knew I wouldn’t be taking my kids back. If you can’t get it straight on paper and are giving out ‘wrong’ info then how am I going to trust you with my children even for a few days. I once had a boss tell us…”you can do everything right but it’s that one little F* up that people will remember and what you end up being judged by!” Maybe it's my idealism but I am a person who expects you to do as you say (or write) and if this is the type of person/program that is supervising my children. NO THANKS! I most dif need better for them! - The icing on the cake...later found out my son who did attend the one day of summer camp went all day without eating. He is a picky eater and I relayed this info. They assured me they would make sure he ate something - bread and an apple would suffice I said. This did not happen! He ate Nothing all...

We submitted our paperwork to enroll our children a couple months before they were to begin attending. On our first day, I entered the building but there were no staff members at the front desk (a very regular thing). Our children were not yet enrolled in their system nor had our deposit check been accepted, which we were not notified of. This should have been the time where we realized things were not going to go well. First day of drop off, I leave my one year old in the classroom. As I was exiting the building I can see and hear my child screaming with no member of the staff attempting to console him. At the time I thought nothing of it. This would continue to be a trend during our short time at Sunshine House. On more than one occasion my wife was stuck trying to console our son while members of the staff ignored her and my son. We asked the staff to allow him more time for naps as he is teething and has been sleeping more. Never was this message passed along. Sunshine house showed zero regard for the well being of my children and the staff was not at all willing to help my children feel comfortable at the school. I asked one teacher how my son had done during the day to which her response was “I saw him today”. Not a single time in the two weeks that we sent our boys did I ever see or meet the director. Not even after I informed the co-director how displeased I was with the school. It took over a week and several complaints before they would help up set up the app to see our children’s day. But even after they set us up, the app was never updated so we were no better off. Do not send your children here. You will worry about hem constantly. You will feel uncomfortable with the staff. You will question your children’s safety. You will absolutely regret ever putting your children through this experience. This was by far the worst experience I have had...