GameStop — Local services in Mobile

My son bought a pre-owned ps5 for making all As all year. We had purchased it in Oklahoma and he took it to Alabama for the summer. It turned off the day after he got there (3 weeks later) and since he was in a very rural area, he had to wait until his elderly grandfather took him to see his dad in Mobile to exchange it. The manager at the Airport location took the ps5 and slammed it on the counter and some dust came out and he said it was infested, all the while asking him what did he do to it (get it wet, drop it, struck by lightning... he actually said "Was it struck by lightning" my son said "idk, i was asleep." He said "UMMMMM do you atleast know if it was raining???" . My son had Asperbergers and is slightly on the spectrum and had no idea how to handle the situation, nor should he, he is only a kid. He was extremely rude to my son and his father. I spoke to the man on the phone and he was extremely condescending to me. We got my son a few days later and I took it back...they opened it up.... not infested and exchanged it immediately. There was a few specs of dust inside of it. I believe it was because my son was black because I got totally different treatment... im white. But thank you to the other gentleman that inspected it and did...

I bought a Switch from here about year ago as a gift for someone. I personally don't play video games. Apparently these jokesters enrolled me into their GameStop pro subscription and I got a charge for renewal on my credit card. When I went inside to figure what was going on, the employee said she couldn't do anything about it and to call their customer support line. I called the customer support line and they said that I would need to talk to someone at the location about it. Also, on their phone menu, the automatic message said they cant help with refunds if you're disputing a pro membership charge, so i guess this happens alot. Anyways, I'm disputing this with my credit card company. I'll go to Walmart or something next time...

HORRIBLE. I went there to trade in an xbox one s for a series s and The old fat white man with the beard looked at my Xbox and denied it for no reason when it’s in perfect condition. Claimed he saw dust inside???? Then told me to leave. He didn’t even look at at it. He was so rude to me from the moment he saw me. Absolutely disgusting and unprofessional behavior, he scoffed at me and gave me dirty looks. What an old loser who’s 50+ working at GameStop. I’ll never be back considering this is my first and LAST time going to a game stop. I’ll just buy my...