Costco Wholesale — Local services in Modesto

I am venting about a bad experience I had with a Costco employee named Maria on Thursday, April 10, 2025, around 6:00 PM. I was walking out of the store when I saw a worker named Maria standing at the door checking receipts. I told her I didn’t have the receipt because my son had already left with half of my purchase and had it. I kindly asked her to give me a minute so I could call him and get the receipt. She said “then go get it,” in a very rude tone. After waiting less than a minute, my son came back with the receipt. Maria checked the receipt and then said in Spanish, “Next time don’t go out in separate ways and come all together.” I felt this was completely unnecessary and unprofessional. I asked her what she meant by that and told her it’s her job to check receipts, so why did she let half of the items leave without checking them? She replied, “if you think my job is not hard, you should do it for me,” in a sarcastic and rude way. She looked surprised, clearly not expecting me to understand English or reply back. I asked to speak to a manager, and with a sarcastic smile, she said, “He’s right next to me.” I went to customer service and asked another worker to call a manager. A manager came, but I couldn’t see a name tag on him. I explained what happened, and he just apologized and said he would “talk to her.” While I appreciate the apology, I was left feeling ignored and disrespected. I don’t believe any employee should be telling a customer to “come do my job.” That comment wasn’t unnecessary, and the whole situation made me feel embarrassed and uncomfortable. Everyone works hard and all jobs deserve respect, but customers who choose to shop at your store deserve respect too. I’m not writing this to get anyone in trouble, but to ask that your staff, especially those who deal with customers, be trained to communicate respectfully and professionally. No one should leave a store feeling humiliated. Thank you for taking the time to read my complaint. I hope this matter is taken seriously and handled...

Adeline at member services had the most terrible customer service I’ve had in a while. I went in there to return the Kirkland baby formula because I was told it was pulled back when I went to purchase more yesterday, upon research it said there was a recall on it. I went back today and they did not know the reason why it was pulled back and I showed them the news article on the recall, they should have a fliers in there and be more educated on it they’re risking babies health. Adeline was being rude when I was educating her on it. Then I went to make another $200 purchase and noticed that some items I purchased yesterday were on sale today. I live almost 50 miles from Costco and I have a new born 4 month baby girl with me. After my purchase I happened to be assisted by Adeline again when it was my turn. I asked her to look up my purchase yesterday since they had a sale start today so that I can get a price adjustment, like I said I’m a new mother and very penny helps. She snapped and said she couldn’t help me without my receipt. I asked her if she can look in her system with my membership Card. She said she couldn’t help. I told her I seen a few of the items and I took picture of two item numbers so she could at least give that back to me until I came back with my receipt another day. She was being really rude so I said never mind and I asked her for my card back 3 times and she kept holding it closer and closer to her chest trying to asked me what the other 20 items were that I purchased yesterday like a smart mouth and it was until the 4th time that I had to say her name and that I wanted my card back she slammed it on the counter to let me have my own card back. I told Chris the Store manager he resolved it but told me even thought I am right they can see my purchases with my card that if I wanted a price adjustment I needed my receipt, he was nice and calm and said he would talk to Adeline, hopefully she’s a nicer person if I ever have to deal with her again but I will so my best...

Costco pharmacy. It is truly disappointing when the level of service falls short of expectations. A knowledgeable and efficient staff is crucial to providing a positive customer experience, and it seems that this was not the case during my visit. The miscommunication regarding the waiting time is regrettable, as it resulted in a significant delay. Moreover, the unavailability of the required medicine, with only one option being accessible, further compounds the frustration. understand that this can be a frustrating and inconvenient experience for anyone seeking prompt and reliable service .

Dear Costco Customer Service, I hope this message finds you well. I’m writing to share my disappointment with the current online shopping experience I’ve had with Costco. Purchaes a Macbook Pro First and foremost, the entire process has been far from seamless. The website makes it unnecessarily complicated to complete orders, and the delivery dates provided for items never seem to align with reality. On several occasions, I was given an expected delivery date, only to be left waiting well beyond that time frame with no updates or resolution. This lack of reliability is frustrating and makes planning around orders very difficult. Additionally, I’ve noticed that there are items available in-store, but they can only be purchased online. This seems counterintuitive and restrictive, as it creates unnecessary barriers for customers who could easily pick up the items they need in person.

I truly enjoy Costco's products and service when shopping in-store, but I feel that the online experience needs significant improvement in terms of both ease of use and reliability. I hope that you take this feedback seriously and work towards making the online purchasing experience as smooth and efficient as it should be. Thank you for your attention to...