Costco Food Court — Restaurant in Modesto

Preordered ahead of time and was told pizza would be ready in 30 minutes. Headed to Costco right away and went inside to buy a few things before picking up the pizza, otherwise it would be cold. The line to pick up the pizza was so long and once I got to the window was told they gave my pizza away because they assumed I wasn't picking it up! I was told I would have to wait another half hour for another pizza to be made for me! They need better service because they could've called to ask if I was still planning to come and get my pizza, instead of just assuming I wasn't going to and gave it away because their lines are getting too long! If they are going to offer a service they should be able to go...

I used to shop at Turlock Costco but now living in Modesto, so I tried this location. I called in advance for one pizza. I was told 20-25 minute wait. I got there 25 minutes after the call and stood in a long line- no biggie, it is saturday night (why I made sure to call ahead). By the time I reached the register- the clerk took my payment and said my pizza was just coming out of the oven and to wait for pizza at the window. So I did- for 40 additional minutes while the existing crowd came and went with no issue. I finally got my pizza only to find it wasn't cooked all the way when I got home. I will never go to Modesto...

Usually they're great because it's cheap and easy but my last visit was rather strange. The cook called an order number out but the person wasn't there, so about 4-5 later he calls my number and gives me the previous persons pizza that's been sitting on the oven getting roasted, I asked for a pizza that wasn't burnt and he said "they're all coming out like that" so I asked to just pull mine a little early and he replied "I can't do that" lol safe to say I asked for a refund and went on my merry way 😉 I'll take it as a one off, he might have had a bad day but why try and make mine...