Crumbl — Restaurant in Modesto

First the cookies are ridiculously expensive $70 for 50. Next we get a phone call "Are you gonna come pick up your cookies?" How about a more professional version of "your cookies are ready for pick up, you can pick them up anytime before... ? Then show up and they can't find the order, accuse you of ordering from another store- riverbank. No I ordered them here, you just called me 1/2 hr ago, how could you not have my order. they can't find it in the computer, Look here's the text you sent me. "Oh did You have a catering order? Yes, (really employees aren't smart enough to check both systems before stressing people out). Now they find it. Then they give you 6 boxes of cookies, Do you have a bag or a Box I can put this in, "No we don't", So we have a catering order with 6 boxes and you don't provide a bag or a Box to put them in, wonderful. Finally get in the car open one box and there's only 6 in here. 6 × 6 boxes is 36 they shorted me I ordered 50. Go back and "we gave you 50, the same number of cookies isn't in each box, some 6, some 10, some 7..." Really! What kind of unprofessional, disorganized, micky mouse organization is this place? Terrible, never...

There were two employees working and no customers when I walked in. No real acknowledgement from the employees. A man came in to pick up an order, so she helped him first instead. There was no where to sit and no napkins offered or given. I didn’t even see if there were any. The service attitude was frosty. My nieces both got cookies and said they were good. But they are 8 and 10, so yeah. I was disappointed there was no where to sit inside or out. We sneaked into the restaurant next door to be able to sit down so the girls could eat their cookies and to find napkins. Cookies should be fun and these employees were the opposite of that. I was definitely put off by that.

UPDATE: I received an email to reach out to the owner to discuss further, which I sent a few days ago and still have not heard a...

I went there today to make a purchase. The three working were busy. I stood at the counter in front of the cash register for 12 minutes. Not once did any of the employees say hello, or they would be with me in a few minutes, ask if I was picking up ; they even avoided eye contact ., one worker was boxing orders which were one cookie orders. A fourth worker showed up a couple minutes later before 4, but when I walked out at 4:03 she still had not come out from the back. Rude behavior , I will keep my business in my small town, was certainly going to order more than one...