Geek Squad — Local services in Mooresville

If I could give them zero stars I would!! Bought my laptop here 6 months ago and it sustained damage. I took it to Geek Squad for a repair estimate. They stated that it would be sent off for an estimate and that I would not be charged for the diagnostic as it was under the manufacturer's warranty. The manufacturer called to say that to repair the laptop would be more than what I paid for it. When I went to pick it up at Geek Squad, they wanted to charge me a $90 diagnostic fee! I was lied to by the Geek Squad agent when he said there would be no charge to have it diagnosed. DO NOT take your computer to Geek Squad...

I buy a lot of stuff from Best Buy and I am in one of those upper tier purchase programs because I buy so much and I’ve got to tell you my experience with geek squad sucks.

It’s a real problem you have to make an appointment just to drop something off. I don’t want to work on it I just wanna check in and drop it off have him call me tell me what it needs to get fixed on their timetable. Is that asking too much?

But you Gotta make a fricking appointment To make an appointment...... that doesn’t make sense

So no they get a 1 star review.

Walt ( mgr) you need to talk...

My husband signed up for Geek Squad service and last week needed their assistance. After working with them on the phone, removing I. They still could not fix or identify our problem with our printer. They gave us an appt to come to our home but could not come for a week. Our appt time was 7AM to 7PM, it is now 7:10PM, no Geek Squad. We tried to call this morning to try to get a pin down time even within 2–3 hr window. No o e would answer the phone. Pitiful service, I would not even...