Ulta Beauty — Local services in Mooresville

Just don’t go to the Salon. I hate how my hair turned out. It’s way too short and I felt that I wasn’t given enough of a consultation. The stylist cut without really showing me where she was cutting. She just tapped somewhere on my back and said she wouldn’t recommend going higher than that area. I’m used to stylish taking a bit off the ends before color, but I wasn’t expecting her to just cut off 6-7 inches! I thought I had more time to talk to her about the cut and the shape. It felt very rushed!! It just happened so fast.

I’m also confused as to why I was triple processed when the stylist could have just foiled the color and highlights from the beginning. Instead she colored my entire head, then bleached a handful of strands and then she glossed my “highlights”. She kept saying gloss which I never got a clear definition of what that was but she said it was better than color if I ever wanted to go blonde (which I don’t and won’t) I personally think the staff was told to push gloss over color because I overheard another stylish giving the same exact talk to a different client). The gloss didn’t take or something so my “highlighted” hair is now the same exact color it was to begin with except now it’s been severely damaged from the bleach! The stylist even told me she didn’t leave the bleach on very long or lift a ton of my color. I truly don’t understand what happened but the bleach seemed to have reacted very harshly to my hair in the areas the stylist put “highlights” in. I’ve never had my hair fried from bleach before but it is now. My hair had not been colored in years and was a honey brown so it shouldn’t have been an issue. Maybe if she would have done a test strand first she could have seen if the bleach was too intense for my hair. I don’t know. I understand that no one likes to do test strands though.

I completely regret getting anything done to my hair because this won’t be a simple, easy, or fast fix. This was years of growing my hair out just gone before I even realized what had happened and I just feel so uncomfortable. I hate complaining but not one person has said anything positive about my hair cut. No one even noticed it had been colored!!! Everyone knows it’s bad and it’s embarrassing. It doesn’t even looked styled or finished. It was just chopped off and chemical damaged. If I asked a stranger how much they thought I paid for my hair cut they might say $20 (and that’s being generous!). I would have called the store but my hair is gone now so there’s no way to fix it. Plus, I really wouldn’t feel comfortable going back anyway.

I’m currently looking into wigs or extensions until my hair grows out a bit more. Once it grows about 3-4 inches I will go to a different hair salon and get an actual styled cut! I’m just too scared to have more of my horribly short hair trimmed or taken off until it gets longer. This style of hair looks terrible on me and I can’t imagine it being any shorter.

Save your money, time and hair and go to a salon that will take time with you and not try to rush through anything. Hair is too important to...

I stopped by this Ulta numerous times before the holidays. I work down the road, and throughout the first 3wks of December, I would stop by here and there during my break, and after my shifts to check on an item my sister was wanting for Christmas.

I've worked in customer service for 10yrs now, and I understand how crazy things can get during the holidays, but most of the employees I encountered here really didn't seem like they wanted to help at all.

When I stopped by to inquire about the product, I was always told that they didn't know, and for me to try calling back or stopping by again in a few days to check again. When I called, no one would pick up or I would be out on hold for FOREVER, so that wasn't helpful at all. And when I stopped by again to follow up, the employees would have me run around in circles again instead of trying to help me locate the item. Like, if you don't have it in your store, can you at least call the other locations nearby to check if they have it? Or at least give me the option of buying it online. But nope. No one at this location bothered assisting in any way.

With the exception of Kelsey. On my last visit there, just days before Christmas (I was still desperate for this item and really didn't want to get it online), I ran into Kelsey. She was the first associate to approach me and ask if I needed help. Not only that, but she took the time to search through their computer system to see what the inventory count was for that item. Instead of having me wait while she searched for my item, she took down my phone number and said she would call me back to update me on if she was able to find them or not-- if she found them, she was willing to hold it until the end of business so I could stop by again after work to pick it up.

I thought that she was just pretending to help while I was there and that she was going to take my number and not call me back, but nope. A little over an hour later, I got a call/voicemail from Kelsey letting me know that she had tried her best but was unable to locate the item, and for some reason the scanner read the inventory count wrong.

Even though I didn't get what I wanted, it was so nice knowing that someone there actually TRIED, and that they made the effort to help. Kelsey's excellent customer service is what brought what was originally a 1-star rating experience up to a 3-star rating. Unfortunately the first few visits still left such a bad taste in my mouth that I can't justify giving more than a 3-star rating. This store could definitely use more associates like Kelsey though! Thank you so much for your help, Kelsey! I appreciate it more...

I'm patient by nature, but this experience tested me. The only positive was having a friendly cashier, Katelyn. She was working alone, so understandably, a line had formed and was snaking down the aisle At one point, she called for assistance - crickets..... Eventually, one associate arrived, but seemed to be very unsure of herself on the register and needed assistance, which did nothing to help remedy the situation of the slow-moving / standing line. There was also some type of issue with a pick-up (possibly an online order ? Not sure, but either way, one associate cannot be in THREE PLACES/doing multiple tasks and serve customer(s) waiting in line as well. A second call for help was made. Clearly, there were bodies in the building but for reasons unknown, they were nowhere near the area where help was needed. It's a sad reality that we've become used to stores with minimal staff on hand; but in this case, there were people on the clock, but as far as them being where the need was (aka up front and addressing the line which continued to form), it was a "no can do" in spite of calls made. So, of course, when 2-3 staff finally arrive at the front, imagine what we were thinking when they did NOT make it a priority to address the PEOPLE vs. whatever else they felt was going on up there NEVER AGAIN - at...