Ulta Beauty — Local services in Moses Lake

I have ordered online a few times and went in store to do a couple of returns and they always take a while to do the return & they try to give me back a difference in money that is less than what I paid for online they said it was because I used a gift card and used rewards points as well. -During Christmas my husband bought me a Chanel perfume and a Jennifer Lopez perfume I wanted to get the rewards on my acct since my husband didn’t use my number and they said they could do return and i would then re buy them using my acct. They said it would take a few days for rewards to show and now it only shows that I bought and returned and I never got the points. I was given a custom service number to call and it was a completely bogus number asking me if I’d like to get enrolled in other non beauty related services and was never actually able to speak to a representative. I feel like it’s better if you shop in store. -This last time I needed some foundation and wanted to get matched and was told they are not doing that because of COVID. Last I checked the store is open and we are in phase 3? It was inconvenient to try to guess my shade all on my own, that is something I have always...

I recently visited the store with the intention of purchasing a few products. Unfortunately, my experience was disappointing due to the conduct and presentation of the staff on duty. At checkout, the cashier appeared visibly moody and disengaged, which made the interaction uncomfortable. Additionally, the manager assisting me was eating while helping, which I found unprofessional. Both employees seemed to be in a poor mood and struggled with basic calculations during the transaction. As a loyal customer, I’ve always appreciated the welcoming atmosphere and professionalism typically associated with Ulta Beauty. However, during this visit, the overall appearance of the staff was concerning—they looked unkempt, as if they had just woken up. Considering Ulta is a brand rooted in beauty and personal care, I believe staff presentation and demeanor are particularly important. I hope this feedback is taken constructively, as my intention is to see Ulta continue to uphold the high standards many of us have come to expect. That said, if this level of customer service persists, I may consider shopping elsewhere...

The pallet I took home was broken. sephora employees always check the pallets, my mistake for thinking this store would have a similar concept on the product they sell given the price. The cashier didn't ask if I would want to sign up for a rewards card either, just asked for my number. Then wanted the rest of my personal information. When I declined she seemed terribly inconvenienced. But if she had asked if I was interested in signing up, I might have said yes. Or minimum she wouldn't have wasted either of our time trying to force the reward program on me. Overall, will not return and will not be recommending. I don't appreciate my business being treated like an inconvenience especially when in the end it results in purchasing damaged product. with the current covid restrictions, they don't even want you touching samples. Why am I going to pull apart product to check for damage? I recommend some employee retraining on customer satisfaction or treatment minimum if you want to grow your customer base to anyone who isn't already dedicated to...