Versona — Local services in Mount Pleasant

I've shopped at this location for 8 years and I've never had such a horrible experience. The manager, who was not wearing a mask, told me to hurry up and all I was doing was bringing her my small return. The day prior, I spent $200 for one of my clients who loves Versona almost as much as I do. I introduced it to her as well as her friends and family. This particular manager also tried to give me the incorrect amount back for my return. When I began to count my items she said "oh, wait I messed up." When I asked if she had told the other people who were in the store that also needed to hurry up she became even more disrespectful and kept telling me that I was having a bad day. She also NEVER apologized for being rude. She said that its cooperate fault and that they make the rules. Why not just apologize? Why not ask if i wanted to exchange my items? Why not ask if anything was wrong with the items? I still had 5 minutes if I wanted to shop. When I told her that I would be contacting her district manager she said "ok." Why not diffuse the situation? Why should a busy district manager have to resolve what could've be a small retail matter? When I shared this horrible experience with the client that I was shopping for she was in disbelief. To top it off, as I was walking away she was mumbling under her breath. I turned around and asked "what did you say?" I know that her response was a lie. Whats sad is that I've actually helped this store in the past when their daily quota needed to be met. I would happily spend $300 but as long as she is there, I will not be. I dont know who hired her bit i question their judgment. I know the district manager personally and this is way below her level of...

Disappointing customer service with one employee (have had friendly employees welcome me in before, but this experience has left a bad impression). Came in to return a pair of sunglasses where I had cut off the tag on the side, certain I would love the sunglasses, but then realized the sunglasses fit oddly. I came in with the original receipt and tag with the scan to return and I was denied return. According to the receipt, if I had the original receipt I could get a return. This employee blamed me for trying to pull the tag off (to when I showed her the clean cut) then laid out the sunglasses on the counter, showing me that they were crooked and assumed blame towards me for the "damage". I explained that this was the very reason for the return, they fit oddly like they weren't sitting right on my face. After a frustrating conversation and many reminders this employee gave me that I supposedly “tried pulling the tag off and bent the sunglasses”, she only offered me to exchange in store for new sunglasses. I asked for store credit and she denied. Horrible customer service today after being wrongly accused and denied a peaceful return.

(After looking up information online, there is one line mentioning the tags being attached... however, this does not alter my review. This horrible customer service lasts longer than the sting of not receiving a $10 return.) Giving 2 stars because of the other great experiences I've had, but this one occasion...

There was a lady who walked around the whole store without a mask, touching just about everything in her path, and not a single employee said a thing to her. Absolutely shameful, and incredibly dangerous. Another customer ended up finally saying something to her and apparently the maskless lady had already been infected before (no wonder!) and thought she was now "safe" and didn't have to wear a mask 🙄 So there's no telling if this maskless lady has been mingling with other people because she believes in hoaxes and was now spreading the corona virus all over the store. I left right after I heard that and I definitely won't come back until the pandemic is over. The employees and management need to do a much better job about enforcing the mask policy. It is reckless...