Downeast — Local services in Murray

I was in this store today with my daughter and her fiance looking for outfits for their engagement pictures. The woman working there (an older woman maybe in her 50’s or 60’s) was very friendly and greeted us and said let me know if you need to try something something on! Then she said well just you (to my daughter) and then said no offense (to her fiancé) completely out of no where. Then she said “we actually get men in here that want to try women’s clothing on, and I’m sorry but I just can’t go there, it’s just too much for me.” She continued to ramble about said topic as we promptly made our way out of the store. The complete lack of awareness that this is absolutely so unbelievably discriminatory and offensive was unbelievable to me and I will never ever step one foot in one of these stores again for the rest of my life. Leave your personal beliefs at home if you choose to work in a public setting like this, and this retailer needs to pay attention and do better at screening and monitoring their hires. It makes me so incredibly sad that there are individuals looking for a way to express themselves through what they feel comfortable wearing that are met with such discrimination and shame and I genuinely hope that this review helps someone to avoid being made to feel this way and is also listened to by the ownership so that they can take a closer look at the employees that are representing their brand....

I went in to have the security tag removed from an item since it wasn’t removed at time of purchase. Also asked if I could exchange since the item I purchased had lipstick on the inside. I hadn’t tried it on and noticed it when at home. The woman who helped me said “this is your shade of lipstick”. I was already annoyed I had to go back in for the security tag issue so I indicated I’d just return it after her unwarranted accusation. I used to be a retail manager and never would have said that to a customer. Thought I had the receipt in the bag but it may have been in a different purse. Older woman who “helped” me was pretty snarky and said I’d have to wait for her to be able to look up my account with my phone number. Apparently whoever rang up my purchase didn’t enter it in my account. The older woman said, come back Monday with your receipt “. I work 2 jobs so approximately 70 hours per week. 3 trips to get an issue resolved is ridiculous. I won’t ever shop here again and will discourage others I know from shopping there. High prices plus poor customer service, even rude is not worth it. I would never allow someone on my staff to treat customers in such a dismissive and...

Helpful staff. First of all, though, I have to just say that Downeast has a chronically peculiar color palette. Everything is always muted, dusty colors with cream, bright and off white backgrounds so everything looks old and worn out. Lots of super fleshy colors that wash out at least 50%of skin tones… I tried on about 15 dresses and walked out with 3, after the super helpful employee told me I could just return anything that didn’t work. Turns out that’s not true. She didn’t tell me the clearance dress I bought was not returnable , as I found out the next day when I went to return it. And she told me it was on sale for $19, but it was actually $29. I think she deliberately wanted to get the sales regardless of the method. I’m stuck with this dress for which I paid $10 more than I was told it would be, that I wanted to return because I decided it wasn’t the best fit or color, but couldn’t return. I did end up with one dress I like, but I will probably not ever be able to rely on downeast for future clothing needs. I’ve been sparing shopper for years, and an reminded of why whenever I go ina store. Ugly colors and at least one dishonest employee and...