Mike's Custom Jewelry — Local services in Murray

After reading some of the reviews here, I felt obligated to leave my own experience. To be totally honest, I have never purchased Jewelry from MCJ. My experience with Mr. Mike has been mostly away from his shop, but the moral of this story, remains the same. Oftentimes on google, unhappy people will quickly review businesses, if they do not get their way. Being unhappy with a price point, or disappointed because your family heirloom cannot be repaired should NOT be an indictment on an individual, or their business. Some of the reviews here have nothing to do with MCJ, they have much more to do with personal likes or expectations, not being met. Since there are a few reviews here relating to things other than jewelry, I will briefly share my experience with MCJ. Mr. Mike Holmes is a very, very, very good man with a huge heart, a brilliant mind, and a burning desire to help Veterans that is unmatched. I am personally a disabled combat Veteran with over two decades of service. When Mr. Mike learned a little bit about my history, he immediately began offering help to me that I have NEVER experienced. He did NOT just give me things, but he did provide options for me to help myself and my family. We literally would have been on the streets had he not intervened. He never asked a lot of questions, he never expected any sort of public announcement acknowledging his kindness, he just wanted to help. I've spent the last few months watching Mr. Mike extend his kindness to so many people, Veterans and beyond, and he does these things because he believes it's the right thing to do. I am being very vague, for many reasons, but it is important for me to share with anyone who will listen. Mr. Mike at MCJ is one of the best human beings on earth an he does business the same way he lives his life. He considers everything when making business or personal decisions, he does his best to make things work for all parties, and contrary to some of the previous post, I know this man's heart and with no pun intended, it is made of GOLD. Unfortunately, most people that purchase things do not share their positive experiences on google, but I sure will. Lastly, I will always choose local, family owned businesses over billions dollar franchises. MCJ has survived, and thrived, because of the relationships Mr. Mike, and staff, have developed throughout their almost 30 years in SLC. I will ALWAYS support, and defend, the amazing people at MCJ and I will always be grateful for the incredible kindness they have shown my...

The commercials for Mike's Custom Jewelers made the owner seem sincere, and since I needed custom set of earrings and a ring for my wife I felt he would be a smart choice. However, 'Mike' had very few custom choices and his high pressure sales tactics stressed me out and ultimately caused me to choose one of his limited designs from a catalog. The set I selected looked ok ,but again not exactly what I had in mind they looked even worse in person, as though they came from an old lady's estate sale. My wife nore myself were happy with the end product. I had hoped that he would be some what sympathetic to my situation and give me some type of deal upon having them refashioned. After giving him a $1000 down payment just as the business was closing for the night, I immediately regretted my decision. The very next morning, I waited in my car for his business to reopen, went in and politely asked for my deposit back explaining that I wasn't happy with the limited selection. He then told me that down payments were not refundable especially since he had invested so much time convincing me to buy the design we had discussed. Having owned a biz, I explained that sales consults were a part of the job and as we discussed, I was looking for a lighter, less bulky design than he offered several which was the reason I was returning these items. Which again I had explained to nauseam several times during the previous night, and that keeping my down payment was disgraceful since there had been no actual work done. He then pointed to a sign that was hidden from view. After a long debate I only ended up receiving $500 back in the form of a Mike's Custom Jewel"s gift certificate. Keep in mind he tried to sale me again on another bulky design like he had done in the past. He also was now telling me how wonderful the stones in the jewelry I needed reworked now were (sence he thought that had provided them). The same stores he had told me were of poor quality just a year earlier. Long story short, high pressure sales and dishonest...

I have been to mikes several times throughout the years to replace small stones in my ring and even my main diamond as well then one day I bent the setting on my ring and went to see Mike to fix it and unfortunately the damage was too great to save so Anastasia spent almost an hour with me discussing my options and we decided to go with a whole new ring, I was so devastated that the ring I was wed with wouldn’t be the same ring I would have so she showed me several rings that were so similar to mine and then we found the PERFECT ring! It looked just like mine but was much sturdier and better built. My husband came in a few days later to take a look and was just as in love as I was! Mike was amazing and came out and spoke with us and customized the ring they had to perfectly match my ring so that no one would know it was different. The cost was MUCH less than we had anticipated and we knew it was great quality! Anastasia helped set us up on a 12 month interest free plan so that helped relieve the stress of this unexpected expense. They have spent so much time with my husband and I to create what we had envisioned and make me feel better about having to get a new one. I truly feel like family when I go in there and will never go anywhere else! My husband can be a very tough critic and he was amazed by their hospitality and generosity! They helped my husband pick out a new ring for himself as well. They always know our names when we come in and are so cute with my baby and help keep him entertained. WOW is all I can say. Was almost brought to tears when I went in today to see the wax creation of my ring, it’s perfect. I love that they make a wax version prior to the final ring to tweak anything and helped envision what we designed. So very happy we decided to come here and like I said we are customers for life! Don’t hesitate with your decision to go here, they are worth every penny...