Pottery Barn — Local services in Naples

DO NOT ORDER from Pottery Barn! It feels like a scam. Pottery Barn: We ordered a Harper Custom Fabric bed from Pottery Barn on June 4th ,2022. We ordered from the Pottery Barn in Naples FL. It is now 5 months later and we still do not have the bed. It was supposed to be delivered within 6 weeks from the time we ordered it. It was supposed to come a month before Hurricane Ian. The slats, frame, and footboard were delivered nearly 4 weeks before the storm, but not the headboard. Two weeks after the hurricane, I spoke with someone who tried to tell me it was delayed due to the hurricane. The person said they would expedite the delivery to Fort Myers FL as it was in GA. Three weeks since that conversation, another person I spoke with said it was now in Los Angeles CA. No one would return my emails or calls regarding this matter. We have spent countless hours trying to get an answer as to when we may receive our order. The NAPLES FL location staff members are VERY rude and completely blew us off when we went to inquire about it. They also ignore you until you stand over them waiting. Again, Pottery Barn tried to blame it on Hurricane Ian. This was very distasteful to us and very bad customer service. After writing to the CEO of William-Sonoma, we received an email from a representative. This person told us since the warehouse/distribution were non-responsive, we should just pick out a different bed they have in stock. After telling them to replace what we ordered and we would wait for that to be delivered, they refunded our money without a word to be said. This has been a really terrible customer service experience. I am not sure how Pottery Barn stays in business. I would give them zero stars as one is...

My mother gifted me with this stamped silverware collection back in 2016 when I purchased my first home. I was thrilled about it!  Fast forward a couple years and the pieces started to look tarnished but in all honesty, I never thought anything of it until recently my mom saw it. Upon further inspection we realized it was not tarnished at all but the metal had actually worn off – not safe! I live by myself and have never had a dish washer so these pieces have always been washed by hand and well taken care of.  My mom collected the pieces to contact Pottery Barn and make them aware. She put in 4 calls to PB Customer Service with promises of a call back that was never received. She finally took the set to the store to show them the unfortunate shape they were in.  She was instructed to try polishing the silverware, which I had previously tried but did not have success because they’re not tarnished - they’re completely bare of their silver.  We proceeded to explain this to the associate but she continued to say she’d never seen this before and they just needed to be polished. Mind you, we’re avid Pottery Barn shoppers so much of our homes including furniture is Pottery Barn, so it’s disappointing there was no further effort made to solve the problem. I’m really at a loss considering I’ve never seen or had this issue before even with significantly less expensive silverware.  I wanted to make others aware of this situation if they’re looking to purchase this line as this set is clearly unusable. This is certainly not a lifetime set - very...

I’ve lived here for twenty years and I’ve tried so many times to shop here and it never changes. Rude staff always so it has nothing to do with being understaffed due to Covid, this has been a long standing issue. I order furniture online all the time but I would avoid this store. They aren’t kind when you walk in and they rarely ask if you need help. I tried to return something I had ordered online to the store because I thought I’d shop for a replacement item and was treated as if I had purchased an item from Walmart and tried to bring it back there, even though it was purchased within a few weeks and I had all my online receipts and same box it was delivered. Then the man told me I should have returned it through the mail and huffed about the return process and never asked if he could help me with anything else. If he had bothered to look at my account he would have noticed the couches, bedroom furniture, office furniture, light fixtures, air hockey tables etc. I’ve purchased and that’s just in the last 3 years. So in the years I’ve attempted to shop in this store I’ve had approximately 15/20 bad experiences and 2 good ones. You would think I’d...