Ralph Lauren — Local services in Naples

Very bad customer service. Today 04.25.2025 were in the store, I received the clothes I ordered. I asked the seller to take them out of the delivery box and put them in their branded bag. I wanted to film this moment, since I work as a buyer and send things to another country, such videos increase customer loyalty. However, the seller forbade me to do this, citing their company policy. I wrote to your company's customer support service and they told me that this is not true! So what can I say, today the staff was very arrogant, looked down on, very unfriendly and unpleasant. A person should be greeted not by his clothes, but by his human qualities. After such a seller, I don't even want to go to your store anymore, a very unpleasant feeling and sediment. I want to write a complaint about the seller for customer service, let her learn how to behave and be loyal and friendly. And not with stone and...

Purchased a lovely white dress(on the Mannequin)in the window. Size 4 was a little too big in the shoulder. Not a problem, I could have it altered by their tailor-alterations by Charles free of charge. Next day, Jennie was a little intimidated by what had to be done. Thought best she could not help me. Called the store and told them I was going to my dressmaker. They said a second opinion would be interesting. My tailor, former dressmaker in Italy advised "not a problem". Contacted the store to advise and would they pay for the alterations. They said No, not their policy. I could return the dress. Good customer relations right!!! My tailor will do it, but the store lost a customer. So sad!! Crazy policy,...

We came looking for a suit for my wedding after shopping several different places and I can’t say enough about Alfredo. Very knowledgeable, he went above and beyond and took a lot of his own time and energy to help get me exactly what I wanted and was looking for. If you’re in need of a suit or any outfit for any occasion do yourself a favor and ask for him, he knows his stuff inside and out. I will be...