Cumberland Transit — Local services in Nashville-Davidson

Overprived, bad communication, horrible service!

Also, they try to sell women men's bikes and bikes that are waaay too small (having you basically ride "downhill" in a super aggressive position) because they are too lazy to unbox a bike. On Saturday they said they would have unboxed my new bike and have it ready for pickup Monday afternoon. I called a couple of times and they had completely forgotten about me and in the end had to throw my bike together within 30 minutes when I told them that at some point I simply would have to leave work and stop by to pick up what they promised to get together for me.

They don't even try to give you a basic bike fit when you buy a new bike and explicitly ask for it, which one would think is the whole point of buying at a local store vs. simply ordering a bike on sale from a website somewhere (especially for TREK bikes). ended up taking my bike to another local bike shop for a decent fitting and it turned out my saddle was way too low making riding very painful, the fore and aft position was wrong adding strain to my knees, the handlebar and grip rotation totally off putting strain on my wrists, and the brake levers maladjusted crowding my hands.

At the checkout they tried to charge me above list price for their bikes, which apparently happens a lot as the cashier admitted. I had to specifically ask for the paperwork (CD, etc) for my bike and was treated as if this was some sort of out-of-the-ordinary, special request.

I can only recommend anyone, who wants to buy a new bike to stay far away from Cumberland Transit and get better prices and real service at one of the many other excellent local bike shops around Nashville.

Cumberland Transit just doesn't care whether you'll be happy with the sport (and your bike) for a long...

I was born and raised in Nashville and I've been shopping at Cumberland Transit since I needed to buy gear for boy scouts. I'll never set foot in that store again though, and I recommend y'all don't either.

The coffee shop in the same building and run by the same owner TJ Wilts is closed because he wouldn't pay his workers a living wage. As someone that's trained baristas professionally and worked as one internationally, let me tell you the folks that actually did the work at 3 brothers were phenomenal. Kind, knowledgeable, efficient and frequently went the extra mile. All they asked for was 16 bucks an hour, which isn't very much. The living wage in Nashville for a single adult is $18/hr. Baristas like that are worth well over $20 an hour and last time I worked as one I made $30 and the owner was happy to pay me. Still, Mr. Wilt decided it was better for the community they serve to close down a cafe instead of giving workers the lowest bar of dignity and safety.

If you don't pay your workers well you don't deserve to be in business, big or small. Period. Now Cumberland Transit is expensive; you'll pay a lot less at REI. But I used to pay their premium prices to support my local business community. I wish I could take every red cent I ever spent back out of Mr Wilt's pocket cause he's nothing but a petty thief himself. That's what you are when you line your pockets with cash employees need to pay their bills. They did the work, they earned the money, and underpaying them is just as good as theft in my eyes.

So to all my real Nashvillians out there please join me in making sure 2024 is the last year Cumberland Transit is in business. Take your dollars...

I really wanted to have a good experience with Cumberland Transit. Their prices are fair, and the staff seem generally approachable… but unfortunately, my recent visit left me pretty disappointed.

I brought in an older bike with a piece of cable housing lodged inside the frame and asked if they could help remove it. I specifically mentioned that I only wanted them to try pulling the housing… not to cut it or modify it. Unfortunately, without checking in with me first, the mechanic decided to cut the housing. That small decision made it impossible to remove and essentially left the frame unusable.

What made things more frustrating was the communication. I was told the mechanics would call me on Tuesday… but no one did. I had to call the shop multiple times myself, and it wasn’t until I spoke with someone at the front (not a mechanic) that I finally got an update. That’s when I learned they weren’t able to solve the issue — something they apparently figured out days earlier but never passed along.

To be fair, I know this was an unusual request involving an older frame, and I do think the shop means well. Their pricing is very reasonable, and they’re probably a solid option for standard service. But in my case, the lack of communication and the choice to make a permanent change without asking really hurt...