Reformation — Local services in Nashville-Davidson

I’m only giving 5 stars because of my experience on Wednesday morning 5/21 with two women who were working. I needed a dress for an event that night and they helped me with suggestions and even pulled one of dresses in the back in my size for me. At the event that night a button popped off that was holding the strap onto the dress. I called and spoke with a woman who was also working the next afternoon when I came in to exchange it. She initially had said on the phone that she didn’t know if she could accept the return because of their policy…which is ridiculous if it’s a manufacturing issue. I had to walk her through the entire process and even had to call other stores myself to see if they had it in my size as it was back ordered online. Once returned she didn’t call the other store to order it or exchange it for me. If I didn’t like Reformation so much and my experience the previous morning hadn’t been so good, I would be leaving a 1 star review based on customer service from this...

I love reformation but am very disappointed in this specific location. I came to this location (while the store only had 1 other person in it) to purchase a pair of barrel jeans as well a pair of shoes for one of my wedding events. I stayed in the store browsing for about 3 minutes without any acknowledgment from the associate (a woman with dark hair and glasses). I turned to her waiting for her to finish with a client who didn’t make a purchase. The associate made an effort to not speak, and started heading for the back of the store, again with no acknowledgment of my presence. I walked out the store without anything and do not plan on returning to this location...

I’m from out of town and popped into this reformation to find a new outfit for work. As soon as I walked in, Kimberly greeted me with a warm smile and great conversation. She made time to get to know me, asked if I needed help, and made my husband and I feel super comfortable. The other associates in the store were really sweet as well. I love Reformation and this location only enhanced my admiration for the brand. Thank you Kimberly and colleagues for an awesome experience. We...