Swarovski Natick Mall — Local services in Natick

I recently went into the store to look at some of the new crystal figurines/decorations and was treated horribly. Both staff members talked down to me and treated me like I knew nothing at all. I have been collecting Swarovski crystal for years and this was the worst experience I have ever had. That being said, as soon as they found out I was a member of the Swarovski Crystal Society and knew what I was talking about their mood changed instantly as they tried to save face. I was very unimpressed with the service and will be taking my...

I purchased a gift to my girlfriend to pick up and the product wasn’t the one she wanted since I purchased online the attendant refunded the item. So I decided to purchase the one she wanted through Afterpay and I was at the store and the employee didn’t want to print the label and said they only do in the morning which is not true since the last time I received the email from them in 28 minutes that the order was ready to pick up. Besides they were very rude! Stay away if you don’t want to waste your time with bad...

My wife is a great fan of Swarovski jewelry always but the last experience we had at this Natick Location was just unacceptable. She was looking at the ear rings , the holder dropped and ended up with a cut on her knee. It started to bleed immediately and to our surprise the staff at Swarovski didn't show any courtesy to check if she was ok. At the least , staff could have offered first-aid or mentioned they don't carry but they didn't care for any customer service. We sure not going to return to this...