Nedernet, Inc — Local services in Nederland

I lived in town in Nederland for 3 years and Nedernet was the 2nd business I spoke with my first day living there after getting breakfast and coffee at New Moon.

If you’re looking for internet service and they cover you, know that having any internet in the mountains is a miracle, and if you have issues then the person helping you will be less than 10 miles away.

I’m on my third internet company (centurylink) since moving and I still feel lucky to have experienced the type of person-to-person customer care I received while working with Nedernet.

If you’d like some suggestions for mountain internet service providers who are impossible to get ahold of and no call, no show with their install appointments when I took off work to be home for them, I have a list for you. If, instead, you prefer to be treated like a human. .

You...

It’s clear that Nedernet is attempting to serve more people than the network supports. For the several months I had it, it froze between 7 and 10 pm every single night. Not to mention the week-long outage for no apparent reason, and the regular “overage” charges. It’s 2023. No one is charging for data overages anymore.

But the thing that topped it all off was one when employee told me that our address (which we’d been renting for a few moths), had only ever lost nedernet money. So, we should find a new service. We did. Centurylink offered 4x faster internet for $10 less per month. And no overage fees. Switching was a no brainer on a...

Internet in the mountains will never be perfect. Nedernet does a fantastic job communicating whenever there are issues by leaving recorded updates when you call their phone number describing the problem, status, and estimated time of completion. Sometimes I even text with them and am always met with patience.

Refreshing to deal with a small utility company who takes pride in professionally servicing their community! Most businesses up here do not.

PS To whoever gardened at the shop, the flowers were so lovely...