Dunham's Sports — Local services in New Berlin

Would like to give them negative stars, but that isn’t an option. Went to the New Berlin location last night to look around. I found some clothes I wanted to try on, but had to look through the entire store to find someone to unlock the fitting room. I found 2 associates at the gun counter, but neither of them were overly eager to help me. On associate kept his back turned towards me for a good minute before turning around and assisting me with what I was needing, this was even after I ask for a fitting room, oh, and he wasn’t even working on a task prior to me asking for a room. Their women’s clothing selection was very unkept and some of the racks, Under Armour in particular, were very bare, minimal selection. I get to the register to pay for my selection, and the cashier, very rudely, told me that my coupon wasn’t valid for my selection. I walked out without buying anything because of the poor, rude, awful customer service! Seems like a bunch of high school kids trying to run a store, very unsuccessfully. Such a disappointment of a store considering what used to be in that retail space (Sportsman’s Warehouse). I will definitely NOT be going back...

0* Do not recommend.

My wife and I bought a floor model treadmill, and were looking to buy a second. We had already spent $700 and were trying to spend another $600 on a second floor model that had been assembled incorrectly. We were willing to buy it, and assemble it correctly ourselves. We only wanted the option to return it if they had actually broken the main board or severed wires. The store manager couldn't even be bothered to talk to me for one minute.

I contacted the corporate office three times to share my experience. They never even returned a call. If this is how they treat you when you have spent $700, and are trying to spend an additional $600, image the level of service they will offer on...

Viewed several local Dunham's stores for an in-stock item. The website clearly showed that the the New Berlin store had the .410 ammunition that I was looking for in stock, and 4 other types of .410. Arrived at the store and met a gentleman in the isle that says he checks there daily and hasn't seen any .410 for a few weeks. The person working the counter said when the website shows they have stock, it means it's on a truck somewhere and they don't know when they'll get it. And they really think the customers believe their excuses? This store thrives on luring in customers with false advertising. Dunham's has stooped to a...