Planet Fitness — Local services in New Bern

I've been a member for 3 days now..I was banned for over five years but they finally opted to let me come back..I'm sure much to some members shagrin and disappointment. I don't mind it. I'm not a big banger. I don't slam weights. I don't major in cardio. I don't care much about free weights honestly. I just want to burn some calories and not have modern fitness realism blurring the lines between reality and sanity. The clientele is a bit young for the majority but everyone seems satisfied or happy to be somewhere not so overstatedly body builder driven that you can succeed with a little consistency. It's easy to work out and it's not hard to stay within the lines of their rules and demands. I get a few subliminal nudges to clean machines but I usually wear full clothing and don't break a sweat so in my experience that means I don't have to wipe machines off constantly since I'm not getting all hot on them. I do one set of 7-15 in most cases...I never squat or dead lift...I don't drink protein shakes or preworkout or post. I eat normal food and only lift about 25 pounds max on the machines. It doesn't take much to stimulate calorie burn and I'm old and worn out so I'm not concerned about looking good or building any kind of physique. At best I'll stay the same...I always do no matter how much work I do anyways..over ten years in and nothing changes except how much work is demanded from me by employers in my free time. So, I'm just here to take it easy and enjoy my workout. Helps with my injuries and back issues and rotator cuff issues. The music's not too bad...but I dont see why gyms don't just play dance music all the time. No words no ideas..just beats and rhythms..that's all muscle is anyways. Not a bad little gym and there's no hustling or hostile trainers trying to derail your workout and detail your girlfriend...not that I have a girlfriend...as if I were a legitimate human male or something. At 40+ women my age are practically capable of riding dinosaurs around like tarzana when it comes to scoffing and denying men. I'm not wealthy or young and I don't ritually shave around the ears or neck so I'm not legit. Planet Fitness is kinda fun..it's very relaxed and anyone can fit in. I like that. Maybe they'll let me move in? Nah. Purples...

Went in today for a simple issue; to update my debt card for monthly payment due to a lost debt card. I was instructed by the manager on duty that I must change my monthly payment plan arrangement and could no longer utilize a debt card and must use a checking account routing number. to simplify and make things easier…. I updated all Three memberships by canceling our memberships. As per talking with corporate of planet fitness; it’s currently their policy that all memberships must provide two forms of payments on file, to include a checking account routing number and a debit card and or credit card. Update; after speaking with local management; I have returned to planet fitness and had no issues updating my payment plan.

Update: my account was again under question and after working with management I’m satisfied with the outcome. The owner is easy to communicate with and is very understanding. Continuing my membership…..

Update 18 July 2023. Today I elected to upgrade my membership. The staff is very patient and friendly. The staff running the desk was having problems with the upgrade and went for help. After 35 plus minutes I asked for management and the issue was resolved in a couple of minutes. The equipment is clean and maintained properly on each visit. And The hydro massage is worth the upgrade that...

Denied entry from a computer glitch! Member 5 years. Poor customer service. "8 people around checking in" and this red-headed employee said "your account is in collections (out loud)" which makes anyone look like a deadbeat. The manager acknowledged it was a glitch as there were two accounts which were paid up and could not explain the error. No apology for the other staff telling me I could not enter. Beth, the manager, said "It shows two accounts and I don't know why it shows two for the same person... and I don't have access to change it, sorry." She did not offer to call her manager, simply said "we're supposed to deny entry is there is an account problem which in this case is apparently a glitch." No apology, just "sorry you can not enter" by a red-headed staff member on 04/09/19 around 12pm. None of the staff were educated on customer service to simply "try" to call a manager. Its really training based. The facility is fine, just the front staff do not seem to have training beyond scanning your card. I got a blocked from my own gym and I'm paid up direct draft for years. They could not explain. BUT they also said "we can't do nothin', we're not authorized"... they could have said they'd contact corporate or something. Really stunned at the lack of enthusiasm to solve the issue. I will be cancelling...