Round Table Pizza — Restaurant in New Braunfels

When rating restaurants, there are 3 criteria. Food, Service and Cleanliness (Google has it as Atmosphere) So if all 3 are as expected, or par for the course, I will rate the restaurant 4 Stars. If one of them is below, the other 2 need to be above to pick up the slack. That is my standard.

When we walked in, we noticed that it was not busy. Only 1 other family in the dining room eating. There were 4 of us. We were behind one person waiting to order, so I walk around to see if there was a clean table for us to sit at... There was not. We could have chosen to sit outside, but it was 102° (not exaggerating) so we wanted to sit inside. There are 8 tables in here. 1 table is occupied with a family. 1 table, the one right inside the door, is apparently the employee/manager's table because it has a laptop, food from another establishment and a Stanley type personal cup on it. The other tables had been eaten at and not cleaned off, or under with food all over the floor. So, whole my wife ordered, I cleaned off one of the tables for us to sit at. Not a great impression.

The food was ok. I have no complaints at all. It came out hot and as expected.

The service was not great. Don't get me wrong, the individuals were definitely friendly, they smiled and were personable. The service aspect though, which I believe is a training issue was not good at all! They could have and should have noticed that I was cleaning so we could sit down. Nothing was said. Also, nothing was said to us about having to wait 10 minutes before we were even able to order because the girl at the register was overwhelmed with taking care of delivering all the food (to the outdoor sitters) and interacting with the pick up orders. Also, as we were leaving, a couple of employees were sitting at that front "employee/manager table" and they greeted us and told us to have a good day... While now every single other table in the restaurant is dirty. I think cleaning should have taken precedent over whatever they were doing (eating) at their front table.

I have owned a couple of very successful Chick-fil-A restaurants so I do know what I am talking about. This could be a successful establishment with proper priorities...

We grew up on round table and we’ve had the round table in San Antonio, which is exactly like the original round table in California so we were excited to go to the new Braunfels location because it’s a little closer to us. When we first walk in, I noticed that it’s really really small service was good, We ordered one medium pepperoni, pizza, two salads and two drinks and it was $45. I grew up on round table and the pizza is phenomenal so I was OK with spending that although $10 for a salad is ridiculous. One we received our pizza I took my first bite and turned to my wife and said this is not round table. The dough is completely different and it taste like the pizza we make it home from store-bought dough. I ate one slice and that was it I couldn’t even eat it. I was so disappointed and it was just bland. I can’t even say that the sauce is the same sauce a complete waste of my $45 I was very disappointed. I called the San Antonio location a few minutes ago to see if it was the same owner and they said no and that the San Antonio location uses the original roundtable dough Recipe And sauce so if you want the original authentic Round Table Pizza go to the San...

So I have 3 separate things to say about this review:

Firstly, the customer service & establishment were both very good. Everything flowed perfectly & it was exceptionally clean.

Secondly, is my gripe about no one using gloves. When it’s my first time going to any restaurant, I sit where I can see people making my food & noticed that maybe one person had on gloves. Seen people scratching their faces, scratching their hair, touching their phones & picking up opened/dirty items & then making pizzas. Not much of a germaphobe, but I’m especially one when it comes to my food.

Lastly, was the actual food. We got our food to go & live 5 mins away. The toppings were extremely good but the dough was under cooked. Maybe 3-5 mins more and it would’ve came out perfect but it did taste like ours were undercooked.

All in all, I’ll most likely give it another chance. I’ll even try to eat there, to taste the food when...