Açaí Express — Restaurant in New Braunfels

The food was great. The service and servers leave a lot to be desired. We ordered 3 items of the three only one was made right. We asked for one to be made with no strawberries or coconut but it came out with both on it. Then the major problem occurred. I ordered a medium size item it came out in a small dish. I said something and watched the worker pour the small with the granola on it into a medium. Then added more granola to the top to feel the container. I said something then the manager tried to school me that a medium and the small are the same size. They did remake but you could see and tell they did not want to. If you go there make sure you get what you ordered, and they use the correct size. To the owners if you have an upset customer it’s not the best time to try to school them. Solve the problem, resolve the situation don’t...

My wife and I just moved to area and heard great things about this place. I was really looking forward to trying this green drink, but honestly, it was a letdown. When I opened it, there was barely any actual liquid—most of it was just foam. It felt like I paid for a full drink and got half of one (if that). The flavor wasn’t even enough to make up for it—it tasted watered down and lacked that fresh, vibrant taste you’d expect from a green juice. Definitely not worth the price.

My wife was really looking forward to this açaí bowl, but it missed the mark. The açaí wasn’t blended well at all—it was super chunky and had an icy, uneven texture. It felt like they rushed it or didn’t blend it long enough. Açaí bowls should be smooth and creamy, but this one tasted more like a half-frozen slush with toppings. Disappointed, especially...

I was at the location when Jason Muhs was aggressively complaining about his order. The staff handled this disrespectful customer phenomenally. The staff member had improperly packaged the customers' orders, and when they realized that they made a medium and not a small, they went to transfer the contents to the proper size. When the manager went to explain this to the customer, they became belligerent and demanded to have it remade. Despite the unruly behavior of this "gentleman" they agreed to remake the item and even allowed them to take the "messed up" one at no charge. Props to all those who kept a cool and calm demeanor, we will...