Gilden's Jewelers — Local services in New Haven

I would give it 0 stars if I could. An astonishing display of incompetence. Rather than saying they could not do something, they simply tried to force it and in the process ruined a family heirloom.

Only go here if you have a disposable watch you want them to manhandle, because they destroyed a 14K vintage quartz Concord while trying to open it and didn't even manage to. See the attached picture for the number they did on a watch which was safe-kept until they got their hands on it.

First, Mike, the younger of the two attempted it, and upon failing, handed it to Jeff, the older man. Both were using too much force, but Jeff clearly leaned into it and severely damaged my gold watch. They then gave up, and handed the watch back to me as if they hadn't caused significant damages, and insisted it had not been them when I made them take...

I bought a watch and wanted to change the strap with one I already had. So I found a shop and went in to have the bracelet removed. I asked if they could do it, but they told me they wouldn’t unless I bought an extra strap from their store which was super expensive and extra money i had to spend... I then offered to pay a service fee if they could remove it for me, but they still refused. Removing a watch bracelet is super easy if you just have the v tool, so I asked if I could borrow theirs for a minute to do it myself. Again, they said no. In the end, I bought the v tool on Amazon for five bucks and did it myself in three minutes. Why was it so hard for them to help??? I even offered to pay for the service. Was it just to force another strap...

I bought a watch about 4 years ago and remember this store very well for considerate service, excellent communication…I don’t know what any of the 1 stars are talking about, support your local business! In fact in tomorrow to purchase a watch. I sincerely look forward to it, because I have never felt more engaged with a salesman. I appreciate you...