2nd STREET Chelsea — Local services in New York

Horrible costumer service. Don’t sell ANYTHING to them. They completely rip you off. I brought 1 full luggage and another full trash bag of clothes. All of them together for sure cost me above 1500 dollars. They tell me they will let me know later on in the day the estimate. I then call at 7pm because I never received any answer and they say “oh yeah, the estimate is 105$. You have to come until 8pm” I had to beg for them to leave my clothes that they wanted to donate another day at the store because I couldn’t get there in time. At the end they give me the answer of “okay we’ll keep the clothes we’re not buying until tomorrow and you’re owed 105$” I couldn’t come that day. A day later I called accepting the fact that my clothes were donated just making sure they are open and I can come take the money. Thomas answered the phone saying that I missed my time and they can’t give me any money. He was just super rude and wasn’t respectful and understing the situation. Just didn’t care. Saying “store policy” is only 24 hours. I guess they should say that to the customers. They never told me the store policy so how could we know? It’s not right. I completely don’t believe them. The employees might have took the clothes or the store really did sell them. Everything about that store feels rotten. The whole conversation with him Thomas is not even connected to the situation. Feels like he is super high off the grid. I asked to talk to the manager, and apparently he was the manager. That explains the whole situation. So, a third of my closet went away and I was left...

I recently visited the 26th Street store to sell some of my belongings, a departure from my usual preference for the 2nd Street location or the Westfield store. The decision to try the 26th Street store was motivated by its proximity to my workplace. However, my experience there was disappointing.

Upon arrival, I was assisted by a female employee who had dreads and glasses. She estimated the process would take 40 minutes, but I ended up waiting for an hour and a half before being informed that my items were ready. Despite my items being gently used designer pieces with accompanying receipts and proof of purchase, she decided not to purchase any of them.

I was particularly surprised when she questioned the authenticity of my Lavin sneakers, which were purchased directly from the Lavin website. I chose not to challenge her assessment, as I doubted her expertise in authenticating items. I believe it would be beneficial for your employees to receive further training in this area.

I intend to address this issue further by speaking with a manager regarding the handling of my situation. The extended wait time coupled with the outcome of not selling any items has left me dissatisfied. In the future, I will revert to selling my items at the Westfield store, where I have had more positive interactions.

I believe it would be in the store's best interest to reassess the practices and training of the employee in question to ensure a more positive customer experience. Thank you for considering...

Today, July 14, 2025, at around 7:25 PM, I brought a relative to your store. It was raining heavily. My relative entered without an umbrella. I followed a bit later to hand over a dry umbrella.

At the entrance, a security guard stopped me and asked me to place the umbrella in a designated area. I politely explained that I just wanted to hand it to my relative. However, the guard insisted that the umbrella be left in that specific spot.

I didn’t have a phone to call my relative and let her know I was leaving the umbrella for her, so I decided to wait nearby. The guard began speaking to me very rudely, telling me to move aside so I wouldn't "interfere with his work." I hadn’t done anything to deserve such a reaction.

I moved to the left side of the entrance with the umbrellas. At that point, the guard said, in an extremely rude tone, “Don’t you understand? Umbrellas need to be placed in the designated spot.” While saying this, he tapped his finger on his temple in a gesture that clearly meant, “Are you stupid?”

I told him I would just leave — even though it was still pouring outside — because the way he spoke to me was unacceptable. It was simply impossible to stay in your store after being treated like that.

Is this really the kind of attitude you think customers deserve? I hope you take this seriously. I cannot recommend this store to anyone. Every business may have its own policies, but the most important thing is to treat customers with basic respect — something your staff...