Aesop Bergen Street — Local services in New York

I recently went into purchase a number of products. The salesperson was not very familiar with the products and needed some assistance from her colleague. I went home with the products and then realized that I was charged twice for 2 products which resulted in being overcharged by $240! I immediately called the store to let them know of their mistake. While the salesperson agreed that she made a mistake, she told me that I had to come back in person to the store to get my refund, which was a bit of a hassle. When I arrived at the store, I was not offered any additional samples or complimentary products for the hassle. I was very disappointed with the customer service. Make sure to double-check...

I had an amazing experience here today! I wasn’t sure what scent to buy for my wife for her birthday, but knew she loved Aesop. I was served by a red headed American girl, and she asked me lots of clarifying questions about my wife (what does she like to do, does she travel etc). We settled on a bottle of Marrakesh Incense, which I gave to my wife and she loves it! As it turns out she has wanted to go to Marrakesh for a while, and now we are planning a trip to go next May! Please give that employee a raise, she could not have been more helpful, and has brought my marriage the spark of joy it needed in these darker...

Walked in. I'm not a picky customer but I def didn't want some garbage chemicals on my face. The sales rep who has a septum ring in her nose was sort of helpful at first but just all around rude. After I realized that a lot of the products have endocrine disruptors in it which I pointed out to her she put the product down and opened the door. She didn't say anything else. She was...