Arc'teryx Upper West Side — Local services in New York

I recently made an in-store online order for a cerium vest from the 5th Avenue location. Unfortunately, the item arrived in the wrong size. I contacted the store I made the purchase from, but they did not have my size in stock.

I then reached out to the Upper West Side of Manhattan location and spoke with a young man who confirmed that they had a large black vest in stock. Despite the heavy traffic due to the New York City Marathon, I made the hour-long drive to the store.

However, upon arrival, I was disappointed by the rude and unhelpful attitude of the staff. They informed me that they could not process an exchange for me and that I would need to return the item to the original store of purchase.

I am writing to express my dissatisfaction with the poor customer service I experienced. I believe that the staff at the Upper West Side of Manhattan location should be trained to provide better assistance to customers, especially those who have made the effort to travel a significant distance to make an exchange.

I hope that this matter can be addressed and that steps will be taken to improve the customer service experience at...

So many reviews of great customer service - so I’m shocked at how horrible our service was. We walked into an empty store with at least four associates on the floor. Two talking about their dating experiences, one silently just stood near the door and told us to talk to someone else (not sure why) and two others just milling around. I had said I was trying to get my husband to purchase a coat. You’d think that would engage someone - nope. We walked around the store inspecting each garment - openly discussing each item - no help at all. No inquiries. No asking if we needed help. No soliciting questions or assisting us finding the right item. We were the only two people in the store! Two other people came in and were also not approached by this visible and idle staff - they soon left. So maybe this is intentional. Maybe they have been trained to do this. Maybe we didn’t fit their customer base of hearty outdoor hipsters. Idk. I love the products of this company. I also want brick and mortars to stay. But I doubt I will ever set foot into this shop again. Thanks no thanks. ...

PEACE. How anyone can leave