Astoria Foot And Ankle Surgery — Local services in New York

Dr Jon was ok but over one week after the appointment the two front desk staff have still not been able to get two prescriptions to a pharmacy for my mother. In person upon leaving the appointment I provided them with the pharmacy details and doctors line phone number, they lost it. Have called back several times politely asking for them to call it in and each time they've sent it to the wrong pharmacy online rather than using the doctor's line to get it to the right pharmacy online.

Today I called and said look, one script prevents swelling which can cause a heart attack, the other helps prevent infection related limb loss, here is the doctors line please call it in! They did not care and hung up on me and will not pick up. Denying patient health care and prescription access because after one week they won't call a pharmacy is an unbelievably low level of service and immense amount of liability that is quite shocking. I guess I will have to report this to the insurance provider and Office of Professional Medical Conduct since they refuse to provide my mother with continuity of care and prescriptions out of sheer laziness and lack of training, not to mention blocking me from speaking with the doctor. If you're reading this Dr Jon your staff is polite at first but quickly becomes hostile when you ask them how after several calls and promises over a week later they are still at step one. Hanging up on patients and their advocates simply asking for a prescription is not a resolution.

Update: a sweet and polite insurance rep called on our behalf, Dr. Jon’s staff were rude and hung up on the insurance rep as well. Wow. Do better Dr Jon, fire and rehire.

At this point I have to add, what kind of podiatrist has no foot measuring device and doesn’t examine their patients gait when their chief complaint is severe mobility and...

Dr. Caponigro is very knowledgeable about his specialty. He provides maximum information in regards to your condition or injury. Not to mention his bedside manner he is very friendly and personable, easy to talk to. I couldn’t be happier with my results. I’ve suffered with plantar fasciitis for close to a year now. Dr Caponigro immediately targeted my issues and concerns. “My experience with Dr Caponigro’s care was beyond my belief. I truly thought I would never be without pain. My wait time in both the waiting room and the exam room was short, especially for not having scheduled an appointment! Thank you for squeezing me in! Not to mention how great the service was. The staff provided excellent professional and...

Dr. Caponegro is truly amazing - a life changer! Thanks to my sports related, TRIPLE torn ligament (ATF, CF, Deltoid) injury, I was blessed to meet him and be taken the most genuine and professional care of - without surgery!!! Dr. Caponegro suggested to take the PT course and promised me to be able to ski downhill from top of Whiteface Mountain in 5 months, and play soccer in 6 months (see pics). With his guidance over the course of recovery, we delivered the most desired outcome - 100% recovery! Today, it is one year later! Thank you Dr. Caponegro and your team for the most warm, caring, and family-like support in...