AT&T Store — Local services in New York

THIS STORE ARE SCAMMERS. Here is the saga We ordered 2 XS MAX 256GB on line to take advantage of the BOGO deal + $300 Visa Card Took hours getting loading cart on im but hey we got there. They sent me to nearest store to pick up the new phones THIS IS WHERE IT GETS CRAZY. The store they sent me to on Madison Avenue WAS CLOSED ON SUNDAY after a 30 minute walk.FAST FORWARD WE LAND IN THIS STORE We explain we ordered on line were sent to a store that wasn't open and wanted to get our phones that we ordered ready to work tomorrow. We were new customers, exporting our numbers from 2 other carriers. I work in high level sales, so a phone is important to me, but more important is keeping the same number. THE SCAMS START The sales associate Tyriek talks with the manager JT and they decide it's best we buy in store (being in sales I get it and don't care who makes commission money from me as long as I get what I'm promised and paid for) We get customer service and techs on the phone, apparently have to cancel the order and redo to that store, but the sales Teirek/JT tell me they will honor the online deal with the $300 visa card to buy in store they got approval due to how terrible our experience was. JT runs out and apparently went to another store 45 minutes for phones they said they had in the store. Could be a nice gesture going above and beyond. Alright. JT and Tyreik start to say the district manager is so upset about our experience he is going to do something more for us guys. As we are wrapping up setting up the phones 5 hours later what the district manager offered is Direct TV NOW a year FREE. All we have to do is PAY $35 but it's really for the screen covers they just can't load it on the system as they discounted max accessories. At the end of the month we have to go into the Direct TV NOW account and cancel the payment but the service will continue for 12 months FREE plus the DMr would also like to offer you a iPhone 7s for $5 a month and $0 increase payments on your plan .NO thanks I don't want a 3rd line so it's ok take phone 6 there is no monthly charge, you will own it free you just have to pay tax another $35 6 hours later we leave the store exhausted with a bag of accessories $200 screen protectors, covers, Direct TV Now FREE - tax paid on FREE iPhone 6 Today we discover when one phone they put the wrong sim cards in each other's phones. I'M RECEIVING MY FRIENDS CALLS/TX AND SHE'S RECEIVING MY CALLS/TX After hours of calls to help they figure out the issue and have to shut the phones off for hours to fix I call to speak to a manager at corp and was told to go back to the store to discuss the experience NO WAY After 1.5 HOURS ON THE PHONE I DISCOVER THEY SET US UP ON A PLAN $40 A MONTH MORE THAN WAS QUOTED. THE MILITARY DISCOUNT WASN'T APPLIED AS DISCUSSED AND ONE OF THE PHONES DIDN'T HAVE INSURANCE AFTER THEY SCAMMED US TO PURCHASE $11.90 WITH AN IM APP WHEN WE WERE QUOTED $8.99 THE FREE PHONE iPhone 6 was delivered by hand and again the sales pitch. She tells me the phone has an allocated number and we are going to be charged usage on the service it's set up as a 3rd line. WE WERE PROMISED AT $300 VISA CARD - HONOR THE ONLINE PROMO CUSTOMER SERVICE SAYS NOPE THAT'S NOT PART OF YOUR DEAL WE WERE PROMISED $165.87 PER MONTH FOR 2 NEW PHONES - ONE BOGO UP TO $750 CREDIT - NOPE WE ARE BEING CHARGED $500 FOR THE PHONE AND IT'S BEING CHARGED AT FULL PRICE FOR FIRST 3 MONTHS TYREIK WOULDN'T SHOW ME THE SERVICE CHARGES OR SUMMARY BEFORE SIGNING - kept saying oh I have to go back in the system and could lose everything you will get an email immediately after signing with everything you showed me on the online order, it's exactly the same. THE DIRECT TV NOW - is an agreement 2 FREE SCREEN PROTECTORS TO SCAM A SALE SAYING THEY COULDN'T APPLY THE DISCOUNT ON THE SCREEN PROTECTORS JT CALLED SAYING HE WAS SO SORRY FOR ALL THE ISSUES CAN I GIVE HIM MY PIN NUMBER TO RECTIFY HE SAID CUSTOMER SERVICE CAN'T BE TRUSTED WITH ANYTHING THEY DO ONLY HE CAN PERSONALLY HELP ME AS HE FEELS BAD ABOUT WHAT'S...

Quality Customer Service is the Key to Retain Customers

I have been an AT & T wireless customer for two decades. When fashion evolved into everyone carrying a smart phone, I still felt content with my flip cover dinosaur phone. Part of the reason I did not want to upgrade into a smart phone that would consume data was because I had a grandfathered family plan with a good price for unlimited calls within AT &T wireless community.

Now things changed, my grown-up son needed an unlimited data plan for his Apple iPhone, so he could be able to do multi tasks on the phone at any time in any place. He did not want to change my plan, so he dropped out from my plan and went to T-Mobile for an unlimited data plan with advertised cheap price. I had gone to three T-Mobile stores with him. The first store printed out wrong charges and we were told, “It’s just a computer error. It will be adjusted later.” The second and third stores could not help to correct the errors or clarify what’s going on because the representatives in the stores relied on calling to their main customer service to get information. Their main customer service gave me a feeling of uncertainty. When my son and I spoke to 5 different representatives on the phone who sounds from a foreign country, we got five contradicted information. I decided to pull my son back to AT & T and upgraded my whole plan.

My son bought me and my brother each a big Apple iPhone from an Apple Flag Ship store. I upgraded my AT & T plan into “Unlimited & More Plan” through a phone call and got an advice that I could go to an AT & T corporate store to get SIM cards.

I walked into AT & T store at 425 Lexington Ave in Midtown Manhattan, New York last Thursday afternoon. The store was very neat and organized. I saw more items displayed in shelves in this store than from other wireless service stores that I had visited. When I arrived the store, every representative was working with a customer at a station or on a spot. Only a few minutes later, when a representative finished his work with a customer, he walked towards me. He introduced himself as Daniel. We had a brief conversation and he immediately knew what I was coming to the store for. Originally, I planned to get the SIM cards, ask questions, and then go home to figure out the rest. However, once I sat down, and Daniel got the SIM cards, Daniel started to help me to figure out each line in my plan for things needs to be done through his iPad. He explained the formation to me in detail. The line reserved for my son to bring him back with his phone number gave most work to do but Daniel said if he could fill out more information now, later it would be easy for my son to input remaining information online to transfer his phone number back to AT & T. Daniel also wrote down the phone number for my son to call in case online transferring number had difficulty.

My son has been working long hours these days, so I cannot bother him for the matter of transferring number. However, with the certainty I acquired from AT & T customer service and the help I received from Daniel who had showed the support that I can get from an AT &T Corporate Store, I am pretty sure that my son will be able to transfer his number back to AT & T smoothly once he has a day off from his job.

My brother is already happy with his new phone, and I feel since I had this AT & T unlimited data plan to explore things with a smart phone, I do not want to go back to my dinosaur phone anymore.

AT & T did not push me to upgrade or to buy things from its store. It is its true customer service makes me feel comfortable to stay with it in the era of using...

DO NOT GO TO KENYA I had been a client for over 10 yrs to this location and never had I had a problem. I walked in requiring on update I was due the girl that helped me was struggling with Info that’s when Kenya stepped in. I had explained I am struggling with over $300 phone bill which also included my kids and that’s without unlimited serves . If my bill would be much higher I would just stay with my phone. She pained me a miracle picture saying I couldn’t come in in more perfect timing that there is new unlimited plan cheaper than my current one I get credit for trade in and my bill will be lowered by $70 and I get free ATT TV ( which BTW I never used since I was never able to connect) to make it short this was in December . Now it’s end of April. My bill is higher than before and I am being charged $300 for TV. When my first bill came out higher she got it to adjust but it was only adjusted for that month after numerous text and lot of stress second got adjusted then she just won’t answer my texts or answer week two later then she started to blame on Pandemic blocked me the only way I got her attention is to text from different number which took me over a month to get her attention. She said she will look into it still nothing . It has cause me so much stress and frustration. I am writing this in hope that no other will go through that and maybe someone will help me I have all the correspondence in writing. It’s very upsetting that at a time when many without a job someone like Kenya takes her for granted by taking advantage Please save yourself frustration and do not go to her. I feel I...