Balloon Saloon — Local services in New York

For the premium price we pay for balloons (60 balloons for $650), this company is Really really really disappointing. I booked with them per hotel’s recommendation. When I placed the order online, a lady called me and asked me what the building is called. I told her and she gave me a snide comment “well, it’d be nice to know that.” I mean, I put down the exact address so I’m not sure if it mattered that much to put the building name. Even if she really needed it, she didn’t need to be snarky about it. I chose a delivery time between 9-11 and they truly did not spare any minute and got to the hotel at 10:56. Then the delivery guy dropped off the 60 balloons in the center of the venue and just disappeared. It took the hotel staff and myself a while to realize that the guy was never coming back. So the hotel staff had to rush to open the balloons up and throw away the packaging etc. it’s truly a shame. The hotel said they were going to also complain to them about this horrible service. It makes the hotel look bad for recommending them.

So think twice when working with them.

If you continue to leave such a bad impression with the customers, eventually you’d be lucky to just get enough first time customers who didn’t have a clue. Nobody is crazy enough to want to work with rude people like this. One thing that is NOT lacking in NYC is balloon suppliers. If service is always this bad, it really doesn’t matter if your balloons are pretty because a lot more others can also...

I stopped in today looking for a birthday gift for my daughters friend. I took one photo to ask the mom if her daughter had this toy bc I didn't want to duplicate it but instead one of the employees glared at me and told me not take pictures of ALL the products. I told her I didn't, and took 1 photo. I kept browsing bc I was looking for a gift, but the employee (older petite lady with very tight curly hair) kept starring at me and continued to accuse me of taking more pictures (which I was not) and told her I was not. At that point, I had enough and decided it was time for me to leave and not support this small business that I was admiring. Even asked about how to get their balloons to Brooklyn prior to this interaction with this lady. Very off putting experience especially for someone who likes to support small businesses. I left and went to Boomerang Toys a few shops down and was able to shop without judgement and treated with respect. I'm also seeing on the other posts that ppl do take pictures of their products and post, so I don't think I was doing anything wrong. If pictures are prohibited that should be told to customers or have some...

Very rude workers! Will not be going back. I never wrote a bad review before and this is my first time. They made a mistake and did not even attempt to apologize and or admit they were wrong. I brought 20 squishy balls for my son's classmates and when I got home I was packing them up and saw there wasn't 20 inside. I called the place to let them know I was shorted 2 and the guy who picked up told me to go in. When the sale lady who originally the one who helped me the first time automatically said I counted 20 of them. Did not acknowledge that she could have miscounted. She took my bag and saw there was a label without a ball and assume I was missing only one. I told her again it's 18 inside, not 19 or 20. Then she count it again and then realize there were only 18. Even after they knew they were wrong they did not apologize to me. For me to go back there to scam 2 balls would be a real waste of...