Bellami Beauty Bar — Local services in New York

First, let’s start off by saying Juliette is the most unprofessional store manager I’ve ever met in my life. I just moved from Miami about a year ago, I had done my hair with them about 4 times before. I lived in Astoria for a couple of months and then moved to Long Island and would drive an hour for my hair. The lady who booked my appointment advised that I can park In the front, however when I get there (3 mins before 10 am) the lady Juliette greeted me with “actually we’re not open until 10” it’s 20 degrees outside and I’m 3 minutes early? So I’ll walk outside and wait for 3 minutes.. like a peasant. Not very welcoming or friendly. Then I was told I can’t park in the front and I can only park their weekends. Why did the lady who booked my appointment tell me otherwise? I was misinformed. I’m going crazy looking for parking, I don’t know the area. I called them to let them know I’m running a little late looking for the parking and they have the audacity to treat me like the following: I advised that I’m two minutes away walking, and then they told me I would have to forfeit my hairstyle. I told them that would be fine and assumed it would be less expensive. They said “no it would be the full amount”. I don’t understand this one bit? Why would I pay for a service that will not be fulfilled? Not to mention that on my last appointment I waited 35 minutes for my stylist because SHE was running LATE due to bus issue, and I did not say a word and was very understanding, but then I get treated like this when I was actually already there 3 minutes before opening. I had loyalty for this salon to drive an hour away (Long Island to the city). And this kind of treatment to a client is so beyond disrespectful and unprofessional. Juliette said it wasn’t her problem and that she rather lose me as a client, she didn’t care whatsoever. Bellami lost a loyal client because even though I was booked until 1pm they wanted to be rude that I was going to walk 30 mins late for a three hour window appointment. As a business owner, I would not tolerate a manager such as this one, was it really worth all that attitude and unwilling to work with your client? Your salon could of literally had two and a half hours to do my hair to their best of their ability, made money, and made tip. Not a great business tactic, especially since your employees themselves have been late. Shame on management. Juliette clearly didn’t want to be working and told me no one in her team told me I can park there (so shes calling me a liar now too) that’s fantastic, her attitude from the moment I walked in was crystal clear that she would rather be in bed sleeping in than to be at work. Disappointed I wasted 1000’s of dollars on a place like this. I hope they refund my deposit. Bellami is going down the drain and needs better management. I found a 5.0 star 485 reviews in Garden City park for my extensions, squeezed me in, offered me water, coffee, and had a waiting area so unlike Bellami,Juliet’s way of handling things, I wasn’t told to wait in 20 degree weather outside. Recommend...

I have had Bellami professional hair extensions for the past 5 years. Collectively I have spent tens of thousands of dollars at Bellami. I am a long term, trusted high value client.

This was my first salon experience in New York. The hair is beautiful but the service unfortunately isn’t. Getting a hair install is nearly impossible as there are continuous hoops to jump through that change depending on who you get on the phone. My 350$ install was already falling apart after a week and I was told I needed a full reinstall at full price, 350$ again 5 weeks later due to ‘my personal matting’.

All other salons I have had Bellami certified hairdressers do an install always charge only 1/3 of the price after an initial visit - even if it’s a “full reinstall.”

There is no incentive for customer service and personnel appears to be changing often - which isn’t a good sign. There is only one hair install stylist because everyone else quit. Come in and pay a fortune for a mediocre install, horrible customer service and mostly unfriendly staff.

Every person gives you a different price point of a service and a different explanation or wait time for a reinstall which then gets questioned by the next person when you try to book it. No one seems to know with certainty what services they offer or what they charge - no uniformity or professionalism whatsoever.

This place just feels like no one wants to be there - as if the staff dislikes their job and wants you out the door as soon as possible. They need new management asap or this salon will be out of...

Left the store crying after how I was treated. I emailed them back in February to book my appointment here for a color match and clip in installation because I’d be in town for Bridal Fashion Week. Went back and forth to figure out a time, and then I thought it was set. Maybe it should have raised a red flag that I didn’t hear from them again but I assumed (wrongly) I was taken care of. When I came to my appointment this morning I don’t even have words for the way I was treated. I am a manager of an appointment based retail shop and I would never think to treat a customer the way I was treated, even if they mixed up their appointment time (which I didn’t, I have all the emails saying when my appointment was meant to be). I was essentially told even though it was entirely their mistake they’d be doing nothing to accommodate me. The girl at the front desk dealing with it was obscenely unprofessional. I had to walk back and forth with her while she tried to figure out the computers. I showed her the emails and she basically said I was wrong for thinking I had an appointment. I told her this was their mistake and she agreed, then said I could still buy extensions. Are you effing kidding me? After being ridiculed by you in the middle of the salon, for everyone to see? I was so excited about this, I told everyone how I was getting my hair done at the Bellami salon. Now I’ll be telling everyone how Bellami treats their customers. Do better, maybe get some customer service training for...