RH Rooftop Restaurant at RH New York — Restaurant in New York

If I could rate this restaurant 0 stars, I would. Here is the story. My friends and I made a reservation for 5 people. We arrived with 8 people. Yes, I know that we shouldn't have done this and that it can definitely be disrespectful to the restaurant. I take the blame for this. I am a hostess at a different restaurant, so I get how difficult this could be. We waited for over 45 minutes for another table that could accommodate 8 people. This is when it went downhill. We were informed that there is a policy stating that if a party is over 6, then each person has to spend $85. We were told that this was enforced even though we were seated at two tables of four that were apart. What?!?! We should have left at this point. We didn’t. This was the worst decision I have ever made. We sat down at our table, which was two tables of four that could not be pushed together. Our waitress was extremely rude. She had a disgusted look on her face the entire meal and kept reminding us that our bill was too low. We ordered two plates of caviar. I know. It’s crazy. Our food was mediocre. Along with this, the manager tried to insult us for putting the two tables closer together, even though our waitress recommended it. They were still a meter apart. The policy is outrageous. Our friend told us that she came to this restaurant on a prior night and did not experience this charge, even though they were a table of 10. I think we were treated this way due to being teenagers. We were beyond respectful, and we do not tolerate rude behavior toward people in the service industry. Finally, after a horrible and gluttonous meal that was WAY too much food for us, we got the check. It was almost $900. If you can do basic math, you can tell that this is way above $85 per person. During our meal, the waitress would not stop bothering us about being under the minimum, even after we ordered caviar, truffle fries, and numerous virgin drinks. We were obviously very surprised that she lied. Gratuity was included in the check—an extra $200. We paid the tip because we aren't horrible people. I think this tip was added because they didn’t trust us to do the right thing, even though we were very kind to every staff member. I don't understand why this policy was in place when we were two tables of four and not a table of eight. It was our BEST FRIEND’S birthday and we weren’t even able to sit with her. Did we complain rudely? No. They also charged us $90 for placing the cake on the table. We cut it. They did not inform us of this fee. We just tried to have a nice dinner for our friend’s birthday, but instead we were bombarded and treated horribly. We were lied to and manipulated into spending a crazy amount. Whoever put this policy in place should be fired.

p.s. She wouldn't let us order any more food after our appetizers. She yelled at us when we tried to order a little bit more. It was the most disrespectful behavior from a waiter I have ever received. Our friends birthday was ruined. She also brought up the surprise cake in front of the whole party so the surprise was almost ruined. We only wanted fries with our food. She gave us a serious time limit to order everything. It was early in the night. We ate at around 7:30 pm and finished earlier than 9:30. The restaurant was empty. Lastly, our orders came out wrong multiple times.

It wont let me add a photo unfortunately. I wouldn't submit this review just to bring a restaurant down if I didn't have a horrific...

We chose this restaurant for a birthday dinner based on multiple recommendations. The ambiance was fantastic, comfortable, beautiful set up with an amazing terrace view. The food was quite good and flavorful, but unfortunately, the service was very disappointing. As someone who works in the service industry and has studied hospitality, I expected far better from a restaurant like this. To start, we ordered a bottle of wine, and I have to say, the waiter who brought it did an excellent job, great presentation, professional approach, and at that point, everything seemed promising. Then came the starter, and things started to go wrong. Once we finished, the waiter told us to keep our cutlery for the next course. I found this odd, but I thought maybe it was a cultural thing until I saw him clear another table and replace everything there. Why not do the same for us? It felt inconsistent and unprofessional. Then came the main courses. In a restaurant of this standard, a waiter should understand the basics of serving food properly. We were four people, yet only three meals arrived. The last one came five minutes later, so much for dining together. Then, after the mains were served, the waiter casually mentioned that the side dishes were “on their way.” Five minutes later, some arrived, but they forgot one. It took them over ten more minutes to remember and bring it—by which point, I was nearly finished with my meal. To make it worse, instead of serving the plates properly, the waiter practically threw the food onto the table with no care. On top of that, I ordered shrimp, and in a place like this, I expect either the shrimp to be served without tails or for proper cutlery to be provided. Instead, I was left to eat it with my hands and again, not what I would expect from a supposedly high-end restaurant. And when it came time to clear the plates? Instead of waiting for everyone to finish, they started clearing the table while one of us was still eating. That’s just basic service etiquette, clear the table at once when everyone is done. It felt rushed and unprofessional. To be fair, it was a nice touch when another waiter brought out a birthday cookie with a candle for our friend. However, by that point, the mood was already ruined by the poor service. And it didn’t stop there. The espresso we ordered was spilled and sloppily presented. To make it even worse, they forgot to bring a wooden stir stick. When we asked for one, instead of bringing what was missing, they handed over a long plastic straw, as if stirring an espresso was the same as sipping a cocktail. At this point, it almost felt like a joke. To top everything off, we didn’t even get the chance to decide if we wanted anything else, because without us asking, they just handed us the bill. What if we wanted another wine? Who assumes a table is done without even checking?

Look, I have no problem tipping generously when the service is good. But this experience was unacceptable. A restaurant of this level should...

We recently visited the RH Rooftop on Saturday, 10/12, around 1 pm, after traveling over 30 minutes to enjoy a family of 4 meal. Unfortunately, we were greeted with an rude and dismissive attitude by the host staff, specifically a dark-haired girl at the desk on the 5th floor.

As loyal RH members, we were shocked at the arrogance with which she turned us away, claiming no walk-ins were accepted, despite our long journey and being from out of town. Her attitude was unwelcoming and unprofessional from the start, and things only worsened as we waited in the seating area. When my wife approached the manager, Ron, to politely ask for help, the host staff made a condescending and annoyed face, even laughing behind my wife’s back after she walked away.

We decided to wait the 15 minutes, as the manager suggested. After about 20 minutes had passed, I approached the host desk again and asked the dark-haired girl, “It seems like more than 15 minutes have passed, do you have an update?”

Without even looking at her options and availability, she arrogantly responded with, “No.” I then asked, “Do you mind if I speak to the manager behind you?”—not that I needed her permission to do so.

With again an arrogant tone, she replied, “Do as you like.”

I approached the manager and expressed that this behavior from this dark haired girl was unprofessional and unacceptable, especially since we only waited based on his suggestion.

This particular host clearly lacks basic customer service skills. In the service industry, the last thing you need is arrogance. She should be treating guests with a smile and respect. Everything she said could have been handled with politeness, but she chose not to.

The manager, Ron, offered an apology and gave me his card. I advised him that his host staff needs retraining, as this type of rude and unwelcoming behavior is no way to treat customers. While he said he would take care of it, I’m not confident anything will change.

If this is how RH Rooftop treats guests—especially loyal customers—then it’s a warning to others. Don’t come here without a reservation unless you want to be welcomed and treated with arrogance and disrespect. The dark-haired girl at the host desk staff needs serious retraining, or better yet, should be moved away from any guest...