Rolex Boutique Meatpacking — Local services in New York

Went to take a look at the shop on a Sunday afternoon and waited for about 20 minutes for a salesperson. The barista who was in at that time was delightful and very sweet. She gave us water and a nice chocolate. When it was our turn, someone named Lin/Lynn served us. Her first sentence was “Hi, I’m Lynn, thank you for your patience, what do you want?” I did not even know how to respond because I was extremely taken aback. Not even a “How are you?” or did she ask for my name. I understand that the store values customers they already have a relationship with but is there a need to be so rude? I came over from AP House and the contrast in service was just astounding.

It took me a minute to register what she said so I asked if she had Sky-Dwellers and she just pointed at the back wall. “There.” Wow, I was shocked. As I was taking a look, she asked me what I wanted again to which I asked what she has available. Her response was ”Precious metals and mixed metals may be available.” I asked what that meant - if it meant that they were available to view or available to purchase. Her response was “How can I tell you when I don’t know what you want. So what do you want?” I was so caught off guard by her response, it honestly took me a minute to respond.

Since she was being so direct. I asked if they have any stainless steal sky-dwellers. She laughed at me with disdain and responded “Of course you cannot just walk in and buy a stainless steel watch. You know you need to have a pre existing relationship right?” I mean yes I know that (it’s not my first rodeo) but she asked me what I wanted right…

Then I asked if she had any Explorers and she said “Not even for viewing”. Strange because I saw them at the front of the store. I could not say another word to her and decided to just leave. It did not feel good as I waited quite a bit to talk to a salesperson and I only spoke to Lin/Lynn for approximately 30 seconds. And within these 30 seconds she managed to scoff and laugh at me, I can’t believe this is the service of a Rolex store.

I’ve bought pieces at other stores (I went to Watches of Switzerland in Soho the day before and had impeccable service. They also have great inventory there) but it was my first time at this store. I would never imagine that I would receive service like that at a Rolex store. I understand there is that “game” to play when it comes to watches but there is really no need to be so rude. If Lin/Lynn already has her own client and is not looking for anyone else, she should let the manager of the store know and she shouldn’t be servicing walk ins. Many walk ins are people who have relationships with other stores but are just trying their luck and seeing if there are any good pieces to view/buy. Even then, I feel that if people are just coming in without any knowledge of watches, staff should be welcoming and hoping to share the joy of the beautiful Rolex brand. She brings so much negativity to the fun of watch collecting and really should learn basic service skills.

Hands down the worst service I’ve received at a store, and certainly the worst service I’ve ever received at a Rolex boutique in the...

I have had the pleasure of visiting my this Rolex dealer a few times in the past 2 years, and I must say that it was an absolutely amazing experience from start to finish. The moment I stepped into the showroom, I was greeted by a team of friendly and knowledgeable staff who made me feel incredibly welcome.

The ambiance of the showroom was truly exceptional, exuding an air of elegance and luxury that perfectly complemented the exquisite timepieces on display. The attention to detail in every aspect of the showroom design was remarkable, creating a truly immersive and captivating environment for watch enthusiasts like myself.

Samira my Rolex dealer was not only well-versed in the brand's rich history and heritage but also incredibly passionate about their craft. She took the time to understand my preferences, interests, and budget, and provided me with expert guidance in selecting the perfect Rolex timepiece.

Her knowledge of the various models, their features, and the intricacies of Rolex craftsmanship was truly impressive. She patiently answered all my questions, providing detailed explanations and sharing fascinating insights about each watch I was interested in. Their passion for Rolex was contagious, and I felt like I was engaging in a captivating conversation rather than a simple transaction.

Once I had made my decision, the purchasing process was seamless and efficient. Samira guided me through the entire process, ensuring that I had a comprehensive understanding of my chosen timepiece, its warranty, and the after-sales services available to me. The level of professionalism demonstrated by the dealer's team was truly commendable.

Furthermore, the post-purchase support I received was exceptional. Samira made certain that I was fully satisfied with my new Rolex watch and offered their assistance for any future servicing or maintenance needs. Their commitment to customer satisfaction was evident throughout the entire experience.

In conclusion, my visit to the Rolex dealer was nothing short of extraordinary. The combination of a breathtaking showroom, passionate and knowledgeable staff, and a commitment to exceptional customer service created an unforgettable experience. I wholeheartedly recommend this location to anyone looking to embark on their Rolex journey. They exceeded my expectations in every aspect and left me with a timepiece that I will cherish for a lifetime.

Thank you Samira and...

Just came from the Rolex from the meatpacking district and had a unwelcoming experience. My boyfriend went in to see if he can get an update on a watch he’s on a list for.

We walked in and were greeted but no one seated us. The manager Adriana introduced herself and said we could take a seat at the bar and someone would be with us shortly. (Which hindsight was false advertising)

We sat at the bar and had a nice conversation with Isabelle ( super sweet) but as we were waiting I noticed other customers were coming in and being serviced before us. Immediately when they were coming they were offered premium beverages while we were only offered water and coffee.

Anywho we were waiting for a while and my bf inquired about the restroom. The barista Josh inquired about if he was a client, who has he worked with, and what has he purchased before denying access to the bathroom and stating it’s only for the clients. The manager came over and also stated that the bathroom isn’t open to the public but only employees and both suggested we use the restroom elsewhere.

The tone from both employees was standoffish and unpleasant.

Adrianna stated my bf needed to form a relationship with a sales person ( even though he’s been here before and formed relationships) and is unable to help him.

To some people this may seem minuscule but I’ve actually been in this location before with my bf and had a better experience. He’s also has had better repeated experiences domestically and internationally (at other locations) as he’s not a first time customer ( 3 Rolexes from previous ADs) . He’s actually had three hostile encounters here at the meatpacking and has repeatedly come hoping for a better experience. As a native black ( not person of color because they were accommodated promptly) New Yorkers it’s very disappointing to see us treated this way especially someone who has made several purchases with this company and heavy on New York because this is supposed to be a melting pot of cultures.

Anyway I personally don’t own any Rolex and tbh probably wouldn’t even purchase from a racist company but just beware if you’re black and want to purchase from here.

Also from reading previous reviews this is an ongoing issue and hasn’t been resolved/ addressed or maybe management doesn’t care. There’s a lot that needs to be resolved and if not Rolex or this specific location will continue to lose a lot of...