Bergdorf Goodman Bridal Salon — Local services in New York

I did not have a good experience trying to book at the Bergdorf bridal salon. I emailed to ask for appointment availability and Daniel replied asking me when I preferred to come. I said Saturday's are my preference, since if you are asking me my preference I will tell you. That doesn't mean that's the only time I can come. I received this dismissive reply:

"Unfortunately, we are fully committed on every Saturday in October. Let me know if you have any questions!"

No other options were provided and I had to reply to ask a second time for them to provide their availability. Daniel offered me a single option - an appointment 6 weeks away on a Tuesday.

It's hard to believe they are fully booked even during weekdays for 6 weeks straight. Daniel gave the impression through the wording of his emails that he was not bothered to actually help me schedule.

So that's fine, I will schedule directly with the designers' locations and not have to beg them for me to be a...

I agree with everyone else here saying they have horrible customer service. The people responding to emails are so incredibly rude and condescending. Save yourself the trouble and purchase from the designers directly.

My friend and I reached out to them for a bridal appointment, and it seems like they didn't even read the email and continued to tell us the same thing over and over. For whatever reason, they also told us appointments are only available Monday through Thursday for us because we are considered "rush" since we are 9 months from our wedding date. There's nothing rushed about what we are doing since we already have our wedding gowns and are just trying to look at accessories and...

I was so so happpy to come here for an appointment. James made it so easy to arrange, was very responsive which helps as I was coming out of town. You will be so lucky to be helped by Joan- what a pro. She is funny, sweet, honest and never pushy but gave excellent guidance. She is an asset. I wish she was my consultant for every bridal appointment I went to! Can’t say enough good things about her, I wanted to buy ten dresses from...