Bleu Ciel Hair Salon — Local services in New York

The stylist Dio cut my hair way shorter than I asked her to, then proceeded to start blow drying my hair despite my asking her about 4 times to please not to. She completely disregarded all of my instructions then overcharged me about $20 for the haircut. This was my second time visiting and I’d paid about $50 last time so I went back when I realized I’d been overcharged to ask why and the stylist said I’d asked for “extra styling” and that haircuts — contrary to their website — were actually $50 PLUS so they could really charge me whatever they wanted. When I told her I hadn’t asked for extra styling — the only thing I’d asked for were face-framing layers, something I’d gotten last time that didn’t cost extra and that this time the stylist DIDN’T DO, completely ignoring the actual requests I DID make — she proceeded to shake her head and laugh at me until I left. She actually cut one layer on the side then appeared to forget to cut the other side - there was literally one layer on one side of my head.

What kind of way is this for a business to operate? Ignoring a customer’s haircut instructions, doing whatever a stylist wants, and charging a customer extra because of this? And when the customer tries to understand (in a nice way, might I add), laughing at them and gaslighting them to believe they should have known there was the potential to get charged an extra $18 for vague reasons?

I added a second star because when I tried calling again later in the day to figure out what had happened, there was a very kind employee at the front desk who spoke with a manager and they gave me a refund for the overcharged amount. Never in my life have I had such a horrible experience at a salon but this person made it better.

That being said, it is unfortunate that the first experience I had here was so disparate from the second. I wouldn’t recommend coming here because it seems their consistency is completely off and you never know what kind of...

I never really write reviews but my experience at this salon just still doesn’t sit right with me. I made an appointment for the day of my birthday about a week or so in advanced. I received multiple confirmation emails and texts including a welcome email that offered 40 dollars off for first time customers. I was so surprised and excited. When I arrived I was told there was no appointment for me on the books. When I showed the 4+ emails I revived they paired me with a stylist. I showed the woman at the front desk the welcome offer and asked if I could use it. She said she hadn’t seen that before and she would get back to me. While I’m getting my hair washed she comes to me and explains “that they have two websites and that they have been trying to remove the one I used to make the appointment and that they do not offer discounts”. This simply does not make sense because I used the website linked to google maps. I didn’t make a scene but I let her know that, I was disappointed as this could be considered false advertising or bait and switch. Next up the hair cut, I told the stylist what I wanted which she ignored. I should have spoken up in the moment but I was just already disappointed and itching to get out of there as none of the brushes or combs were clean & she not use product or heat protection when blowing out my hair. The work she did on my blow out looked good on the day but I was so disappointed that my hair wasn’t cut to my liking. Again I should I spoken up but I just wanted to leave. I am sure if you are a regular client of theirs this place is great. For me, I won’t be...

After passing by this salon numerous times, I finally decided to give it a try based on a recommendation from Yelp. My experience was quite positive. A staff member kindly took my jacket to hang for me and offered something to protect my clothes. Gina washed my hair using fruity-smelling products. I opted for Jessica who worked there for 7 years, and the quoted rate for shampoo and blow dry was $40. The total came to $45 after taxes and a credit card transaction fee. The staff patiently attended to me and restroom access was available. With a larger staff at this location, your chances of receiving assistance are higher. I was grateful for option of hair products, especially since I had flyaways. I also appreciated that she didn't simply spray my hair but used a different method instead.

As for improvement, it would be beneficial to have something to cover the eyes during services, as product did get on my eyelid. This is a common issue in many salons.

Overall, I had a positive experience and would...