Buck Mason — Local services in New York

I recently placed an order over the phone with the Buck Mason men’s store, and I was genuinely impressed by the level of service I received—especially from Walter, the associate who assisted me.

From the first moment of the call, Walter was friendly, professional, and incredibly knowledgeable about the products. He took the time to walk me through sizing, fit, fabric details, and even gave style recommendations based on what I described. It felt like a personalized in-store experience, even though it was all over the phone.

Walter made the entire process seamless—confirming item availability, helping with substitutions when needed, and making sure the order was processed quickly and accurately. His communication was clear, and he truly went above and beyond to make sure I was taken care of.

It’s rare these days to find customer service this thoughtful and efficient—especially remotely. Buck Mason already has a reputation for quality clothing, but Walter’s attention to detail and genuine care made the experience...

There was an item sold-out online that I was hoping to find in-store. I had called a couple locations asking if they had in stock but didn't find any luck with that.

When I called the West Village location, I was super lucky to get on the phone with Alec and he went out of his way to search the remaining New York locations and even went so far as to check stores near New York as well.

Despite it being sold out seemingly everywhere, Alec was able to find the item in-stock in one place and helped me place an order through the phone. I really wasn't expecting to find it, but with Alec's help everything worked out ideally! Huge shoutout to Alec for his effort and genuine...

Really excited to go into this shop and look for tops. The staff was very unfriendly and unwelcoming. I tried to make conversation about the neighborhood but I was completely dismissed. I carried on and purchased my item to find the sales associate literally threw the item in the bag without even folding it. I wouldn’t go back just based on how awkward it was to be in such a small shop with...