Chloe New York SoHo Store — Local services in New York

If I could give the store 0 stars I would. I had a horrible experience at the Soho Chloe boutique only a few weeks ago. I splurged on a pair of boots my first day in New York and was so excited to wear them to dinner that first night - within an hour of wearing the boots one of them broke. I didn't think too much of it other than them being terrible quality especially considering the steep price I paid. I brought the boots back the next day for a refund and was instead met by horribly rude staff members who told me they wouldn't take the boots back. I left the store so incredibly disappointed in what used to be one of my favorite brands. after a few calls with the manager they promised to at least repair the boots and send them back to me right away. This was 3 weeks ago and I still haven't received the "repaired"...

I had been eyeing the Woody Medium Brown bag for awhile, finally decided to purchase and every major department store did not have it available, out of stock. I went to the Chloe site and used the chat function and Whitney appeared and told me that they actually expected a new shipment within a day or so. I told her I would want to purchase one when they came in, and I think later that day the order arrived and she called. Got my information and a bit later got FedEx confirmation and it arrived within 2 business days. It was packaged so well and bag was what Whitney showed me. There is no Chole store here in downtown Chicago so I'd prefer to actually chat with a rep from the store than shop...

horrible experience dealing with this store, i had the misfortune of working with the employees at the Soho location to fix my Drew bag that broke after only 4 uses. yes, 4 uses. It's one thing if you're treated properly, but this store needs major lessons in customer service. they should learn a thing or two from their french counterparts, so you can't blame the city for being a standoffish city. based on my dealings with this location, i will never buy a chloe bag again (they're crap quality anyway and the brand's been going downhill lets be honest, probably because of their deplorable "customer service"). what a joke brand and more importantly, what a joke location. don't waste...