Tiffany & Co. — Local services in New York

EDITED July 16, 2021. If I could give Tiffany negative stars I would.

This is the worst customer service I have ever experienced in my life. Thought my whole experience Tiffany and their staff have gaslight me.

I brought in my grandfathers wedding band that he left me after passing away, to have it resized. The in store customer service was great. They told me that it would take two weeks to have the band resized and would $110.

After two weeks passed (already longer than the work should have taken) I finally got an email to approve the estimate so they could start the work. Their new estimate was $300. The wedding band was simple (picture attached) no stones, and I was sizing down. I went into the store to ask about the cost change and after 45 minutes of two of them talking to the repair center they said was the new price they were charging to resize rings. They said there was nothing they could do about it and I could accept the cost or ask for it to be returned. So I asked for it to be returned.

Initially it was annoying that not only were they not able to stick to the timeline that they gave me, but also they decided to increase the price to do a simple ring resize by 300%. Particularly when other places around the city have quoted me at $40.

Because they took so long I wasn't able to bring my grandfathers ring to the funeral with me.

When I got back from the funeral I went to go pick up my ring, because it took them 3 days to get it back. When I went into the store, June 28 over 3 weeks after I had first dropped it off, to get my ring I explained the situation to the original sales associate. She came back with a manager who said that they would honor the original price of $110. They asked if two weeks would be ok, I said no so they said they would rush it.

After two weeks I called to see when my ring would be ready. The person I talked to said it wasn't started and would take a few more weeks. It was at this point I asked for a manager.

I got a call back from Dorian who proceeded to try and blame me for the situation saying I had only brought the ring in a week earlier (July 9th), he also tried to stay that the repairs center was running behind so my ring was forced to be done in August. I demanded that they give me an exact date when they would get me the ring and that they expedite it like they said they would.

I got an email back saying that it would be done Friday the 16th. When I went to pick it up it took another 45 minutes of back and forth because they had stamped the inside of the ring with the Tiffany & Co name when it originally didn't have it.

I have also reached out to their corporate customer service and was told the district manager would contact me. They have not done so, which is just par for the course in the horrific customer service they have give me.

Tiffany not lost a customer for life! The one upside is they have given me a great party story that I will tell everyone how horrible Tiffany is, and why you should...

Two weeks ago, I visited this store to purchase a necklace from Tiffany. Unfortunately, the length of the necklace wasn't suitable for me, so I asked the representative if it was possible to have it modified. The representative assured me that it could be done and promised that the process would take less than a week. Since I needed the necklace for a special event, I found the timeline acceptable and proceeded to pay nearly $900 for it.

My excitement for the necklace quickly turned into disappointment as the first week passed without any updates, messages, or emails from the sales representative. I tried contacting the store during their business hours, but my calls went unanswered. Frustrated, I reached out to Tiffany's Client Advisor through a message. When I provided them with my order number, their initial response was baffling: "Did you not leave with the item?" I found this question ridiculous, as I had clearly explained my situation. After further explanation, the advisor finally provided some "useful" advice, saying, "If you do not hear anything by late next week, please contact us via chat or phone."

During the second week, I still received no updates regarding the necklace. Once again, I messaged the Client Advisor, recounting my experience. Surprisingly, they didn't even ask for my order number but suggested I call the Client Center. I decided to make the call, and fortunately, the representative there was able to check my order. She informed me that the necklace couldn't be adjusted and that it was being sent back to the store. This revelation left me confused and extremely disappointed. Throughout the two-week period, I had invested my emotions and hopes into something I would never receive. Moreover, the representative at the calling center instructed me to wait until the sales representative was working, so he could reach out to me. However, after I left the store, he hadn't sent me a single message.

Considering the multitude of jewelry stores in the world, it is advisable to choose one that offers better quality and customer service. On my 18th birthday, my parents gifted me a Tiffany ring, and ever since, I held the brand in high regard. However, the experiences of the past two weeks have left me utterly disgusted by the brand and its customer service. I strongly urge others to seek alternatives that provide better quality and customer...

Update: 5months later

Tiffany wrote the comment like they are going to communicate and address the problem but they never reach out to me. I guess it is just a showing to a public that they care but apparently they don’t.

Original complaint:

my husband and I went to Soho location on 12/23/22. The store was crowded for last Christmas shopping and we also went to browse for my Christmas gift from my husband. I would put down the sales person's name if I were remembered but unfortunately I forgot to check his name tag. It was White, tall and male who "helped" us. I should've waited for other person to come but it was my mistake to even ask question to him. I had a picture in my phone that I wanted to try on and measuring sizes. I asked him if you guys have this design, and he replied in very cold and short answer, " online only" I felt the vibe from him that he didn't want to serve or help us to find what we wanted but I was like, let me try one more time. And I asked for the other ring, and also ask him to measure size for the ring. And he brought the measuring rings and just tossed in front of me and my husband. He wanted me to check myself. So I checked for the size by myself, he didn't even trying to help or anything. At that point, it threw me off the mood for looking any rings that I like. Tiffany is the luxury boutique where people go and buy expensive jewelry for their loved ones. Shouldn't it be more positive experience for the price of the items? Any local jewelry stores wouldn't do this to their customers. I keep thinking of the experience, and thought in my head, was he being racist (I am Asian) I went to right after work so I was wearing a scrub with my pony tail, is that the reason? because I didn't wear expensive brands so he can recognize that we can pay what we want or worth to receive kind service? The guys was ruining our mood for holiday shopping and the reputation of the Tiffany as well. It was absolutely terrible experience, I don't want to go back to Soho location never again. Tiffany should educate their team member to fit...