Christian Louboutin — Local services in New York

Purchased directly from the brand. Received defective (Irizia Black Patent 100mm pumps). Arrived with black marks, interior scuffing modeling a wear and tear look. Also, poor packaging in the actual shoe box. What happened to inspection and quality control prior to shipment?  Not what I expect from Christian Louboutin. Had to seek a last minute alternative due to this company's negligence and poorly executed resolution. Hung up on by client services multiple times and not offered a prompt resolution along with no sense of empathy. My refund was unnecessarily delayed. Requested a manager multiple times and it was not honored. An associate did falsley represent themselves I found out later as a Supervisor and still did not promptly resolve the matter. No one went above and beyond. I will not support or recommend this company due to horrible customer service experience. Unacceptable on every level. Mortified as a first time customer and purchasing directly from the brand. I was expecting the same if not best as my great experiences continuously with Jimmy Choo, Giuseppe, Manolo Blahnik, Gianvito Rossi, Gucci, Dolce & Gabbana and Chanel.Their quality products are delivered in pristine condition. CL must understand that customer/client services can be the beginning to the end of a brand. Very possible. You will not...

Just wanted to say. All the employees here are a dream and so helpful. But the manager Antonio I believe his name was is just plain rude. I brought in a pair of heels I bought a few weeks ago. Wore them once and the strap is falling apart and the leather on the heel ripped. I wore them for one hour at dinner and took them off after in the restaurant. He looked at the shoe for one second and said “oh you must have gone in the subway or walked on the subway grate and ripped the heel this was your accident not ours ” Handed me a card for a shoe repair store and said there’s nothing we can do.Meanwhile the check out girl told me that this shouldn’t happen the straps shouldn’t be falling apart like this. I understand I wore the heel I didn’t want to return them but for $1,000 I was hoping for a little more help than what I received. Maybe an offer to fix the heal for me or anything. Let’s just say because of this experience I feel like I shouldn’t be shopping at a store where I pay $1,000 plus for heals that fall apart after an...

I had an unforgettable experience buying my first pair of Louboutin's with Paul! I found him on TikTok and I was so hesitant about purchasing these heels as they are huge investment, but the more content Paul created the more intrigued I was and knew it that the investment would be worth it! I first started by texting Paul a week before I went into the store, and we spoke about what I was interested in, sizing, and of course making up my mind.Paul was so sweet beyond words. I felt like I was annoying him asking him so many questions and he said it would be an honor to help me find my dream shoe, and indeed he did!! The store its self was immaculate upon arrival we were offered water and taken care of immediately. Paul showed me the 2 options I asked for plus 1 one more.Paul was so knowledgeable and I felt so comfortable working with him! I will definitely be coming back to purchase from him again!...