Columbia Midtown Florist — Local services in New York

I would pass by this flower shop everyday and admire the arrangements on the window. It just so happens Dominique (an employee at Columbia Midtown Florist) dropped by my office to introduce herself. We had been trying different florists at different budgets and were never satisfied. My co-worker and I had pretty much given up because my boss is very particular, and the florists were not meeting out expectations. Dominique met with us 3 times to discuss our requirements. She also brought one of the florists to look at the space/decor of our space to match the future arrangements. With that alone she had won me over. She made sure she noted all of our necessary requirements. Boy did they meet them! I feel as if every week I'm saying this is THE BEST. Everything has been made easy with them, from delivery to picking up the vases to ordering flower arrangements for other offices. We made a large order with a tight window and they were very sure to accommodate us. We received nothing but raving reviews from the recipients. The flowers are GREAT quality and the arrangements are AMAZING, also the price is right! The staff could not be more accommodating and friendly including the delivery guy, so pleasant. I receive text messages just to make sure everything is good. The floral pictures do it no justice. When seen in person you can truly appreciate their talent. We are extremely happy to work with them, so...

Unprofessional customer service. Arrogant manager. I called Columbia Midtown Florist in order to setup weekly floral deliveries. I wanted to set up an account with my American Express Card. A person answered and didn’t identify themselves. I requested as I always do to speak with the arranger or manager. The first thing the person on the phone said was, is this a solicitor? I answered no and asked them who they were. The woman said her name was Dominique. I then asked for the manager and she said “I’m the manager.” I explained how dissatisfy I was and that I would like to speak to the owner. She wouldn’t identify the owner. Dominique kept insinuating that the call quality was poor and asked if I was on a speaker phone.

The first principle of customer service is that the customer is always right. Second, when answering a business phone, always identify yourself e.g., hello, thank you for calling Columbia Midtown Florist. This is Dominique, how can I help you?” This florist may designed beautiful arrangements, however, the manager need to find another job that doesn’t involve customer service. She is doing a disservice to the owner. I do have an unedited recording of the entire conversation and I’m posting it to YouTube so that the facts are clear. I would not recommend this flower...

Customer Service is ESSENTIAL!!! In any business! And today, if there was an award for it besides Kudos, it would go to Diana at Columbia Midtown Florist… TEN Thumbs Up!!!... I got an idea in my head for an Arrangement to be delivered. Just a single Rose!!! Most often I would do things like this myself, but I’m in Florida and she is in NY… After calling several Florists in the Midtown area Columbia Midtown Florist was the only one willing to create and deliver for me the vision that was on my Heart vibrantly beating in my head… Nothing Fancy or even Difficult from my perspective but the other florists somehow couldn’t find it within themselves or within the Realm of Extreme Customer Care & Service to oblige my vision… Yet, after speaking with and sharing my heart’s desire with Diana at CMF she was more than thrilled to make it happen… Regardless purpose or the outcome, Diana showed great grace and kindness to bring a heartwarming Smile and great Joy to a perfect stranger, an incredibly grateful customer… Her willingness to create my whimsical manner was way above and beyond business; this is wholeheartedly caring about the individual needs and desires of another… Awesome job Diana!!! Thank you Columbia Midtown Florist…Thank you for "being the reason to make someone...