Creative Core Pilates Williamsburg — Local services in New York

I’m leaving this additional review since I can’t respond directly to my initial one star review. To clarify, I called an hour in advance to let them know I would arrive right on time due to traffic and asked if they would allow me a few extra minutes to enter if needed. At other exercise class locations, this hasn’t been an issue. However, Creative Core informed me they have a strict policy of locking the doors exactly at class time, with no exceptions. I asked if I should keep driving or if they’d allow a slight delay, but they confirmed that even being a minute late would mean I couldn’t join. When I requested they cancel on their end due to the timing, they declined, and I was fined $28 in addition to my class registration fee.

In response to my review, they implied that I had been aware of the policy and suggested I asked to be checked in without attending, which isn’t accurate. My only request was to know if I could still enter with a POTENTIAL minor delay (1-5 minute max if even), given the situation. Additionally, their reply suggested that booking through ClassPass might mean different treatment compared to direct clients, which didn’t feel supportive.

Every one-star review here receives the same dismissive, critical response with no apology or ounce of self reflection/understanding—only criticism toward the person leaving feedback. I reported this experience to ClassPass, who reimbursed my fee and noted that this wasn’t their first complaint about this company. Especially since this was my first class with Creative Core, I was hoping for a bit more flexibility or understanding, especially since I called in advance. The response to my feedback didn’t address my main concern and emphazised what I felt when leaving my first review. That a positive client experience is...

I’ll just jump right into it. Instructor (Kristen) was pretty late (which is funny bc I’ve read reviews on her being insanely strict on no late policy) and immediately targeted my friend and I bc it was our first time here. Her and I do workout classes everyday and are not new to any type of class at this point so I wasn’t worried. Instructor was sassy from the start questioning if we had grippy socks and signed the waiver (not abnormal but overly not friendly about it) I had both but my friend needed to sign the waiver and she was questioning why it was taking her so long etc. whatever but still kind of weird. Then she says to us in front of the whole class how it’s crazy we signed up for the advanced class for our first class or something along those lines in a condescending way and we both were like oh we didn’t really realize she said “isn’t it crazy how people don’t read the descriptions of things” which is just so unprofessional… overall the whole class she was overly rude even to her regulars which I do not understand how she even has regulars as there’s much better classes around the area. She was very aggressive when giving you corrections which I’m totally fine with as I used to be a ballet dancer and I like being corrected but with the rude vibe and attitude to her it made it worse. She would make comments if you messed something up or someone moved their foot in a plank she said “did I tell you to move your feet?!” She also made a strange transgender joke assuming we were all biological women and then kept going on and on about it when no one laughed. Overall I got a good workout but 1. It definitely wasn’t that advanced where her comment was warranted and 2. Go support somewhere with much...

Half boutique pilates studio, half sales scam to sell booties. Don't try to take mat pilates here unless you want to shell out $16 additional dollars for barre socks. This is seemingly the only pilates studio in the neighborhood who addresses the "liability" of wearing your own clothes by gouging you on apparel.

Pro tip - the "liability" is what you sign a waiver for. Response to owner - first and foremost, don't share private enrollment information about people online to attempt to shame them, and don't spread slander by saying I was disrespectful to your worker, which I was not.

Regarding ClassPass as you so kindly revealed me to be from, I had to open the full class listing, then scroll all the way to the bottom to see the first message of socks. If you can't find a more meaningful way to make your requirements clear to the casual user, maybe don't use that system?

If you were truly interested in helping people obtain equipment to take your classes rather than seeking to profit off of their unpreparedness, you wouldn't be charging what you do for such socks as shown me from a plastic sack in the backroom, regardless of your...