PS9Pets — Local services in New York

STAY AWAY. Unknowledagble staff, whom put the blame on others, and make false promises by untrained/undertrained staff that they cannot fulfill- caveat, ask about return or exchange policy if you're in doubt before purchasing* Unfortunately, I was not able to speak to MOD or owner due to the cashier on duties outlandish banter, but just 12 hours earlier I purchased a $25 bag of food for our malti-poo, and the cashier on Friday night 1/5/18stated to my wife, "feel free to return or exchange bag" the next day if your dog does not like the new food. Per a staff members instruction; we followed through on her instructions. Unfortunately, the food suggested by staff member was not what our dog was used to. Nonetheless, today 1/6/18 we returned in the hopes to seek new food(in which we would be okay to pay a larger sum- if need,) but only to be greeted by RUDE Unfriendly staff(who was very condescending, and unwilling to help without giving a stink in front of clients there)- whom was advised on statement and promises of her staff member the night before. Needless to say, the staff members outlandish banter got too much to handle because she stated-" just for the future we give no refunds or exchanges."(I walked out of store at that point and let my wife handle it.) I would've been okay with that if advised at purchase otherwise, but the fact that she couldn't handle a simple request/ explanation, or promise made by her staff members leads me to believe that this business makes promises it cannot fulfill, and or have no protocol that is followed by ALL staff members.

Thank you as you have lost a...

This is for PS9 on North 9th St., Brooklyn. Be careful when trying to return/exchange an item. Cashier with a British/Irish accent who said her name was Amanda gave me a hard time when all I wanted to do was exchange a cat toy that was purchased 2 days before. I wasn't returning it, I just wanted to exchange it for something else and she accused me by stating "it was unacceptable, unheard of and disgusting of me to try and return an item that was opened from its packaging." I stated that the item was a cat toy not a perishable item like food/treats. It came in a plastic bag that I opened for my cat to test out which I put back cus he didn't care for it so I wanted to exchange it. For her to give me a hard time showed me that the store obviously doesn't honor their store policy even though the store had a sign on their wall and on the receipts it stated that "Returns accepted within 14 days for store credit only. No returns on opened perishables." If you're going to give customers a hard time getting a return/exchange/store credit on a toy that is non perishable then why claim that your store accepts "Returns within 14 days for store credit?" This was unacceptable customer service. This isn't the only pet store in the neighborhood but I wanted to support small local businesses but after that treatment, I'd rather go to the other one...

I came in to buy my sassy sis a weather resistant coat. Once I stepped into the store, I noticed they had dog clothing right by the entrance. The sign read as 50% off all winter/outerwear. Score!

Since I didn't bring my dog in that afternoon, I was struggling with trying to find the right sized coat for her. I showed a staff member pictures of her and she was proactive in helping me find the proper size. She even gave a distinct opinion when I asked which one looked best. I was also reassured by the owner and staff that I could exchange for a different size if the product didn't fit.

I settled on a pink & orange reversible coat of decent quality. A definite step up, in terms of materials and styles, from the usual generic pet stores. The store layout was neat and clean. I didn't get a chance to go through all their products, but I noticed they were well-stocked in pet supplies and food. It was a fairly painless experience; I was in and out of the store within 10 minutes.

As a warning, for all people allergic to cats, the store does have 2 cats roaming around freely and hanging by the register area. I was sneezing quite a bit after I left the store, and I noticed the bottom lid of my left eye got pink...