Dog Island City — Local services in New York

I took my dog here for grooming today. Our appointment was at 1pm and they told me to come back to get him at 4/4:30pm. I was waiting in the area and they didn’t call so at 4:45pm I called them, and they said he wasn’t done but would definitely be done by 5:30pm. I came back at 5:30pm and waited until 5:50pm. They didn’t explain the charges but offered to take $7 off since they were 2 hours late returning him. I appreciated this but then they said if I didn’t pay in cash or Zelle that they would add tax, so they insisted I send them a Zelle for the payment. They seemed to be in a rush so I left immediately after paying. The service here felt very lacking and there was no apology in person for how long it took. All they said was “we don’t rush our groomers” - while I understand that, they could have given me a courtesy phone call or apologized for the long wait when I was in the shop.

During the time I was waiting, the staff was yelling at the dogs in the daycare. They definitely don’t seem to treat the dogs well in the daycare, and I noticed there were several owners waiting for their dogs as well.

Finally, they nicked my dog’s ear while grooming and it was bleeding when I got home. They didn’t even mention this when we were leaving, but they mentioned a bald spot on his hind leg and insisted that it was not from the grooming (even though we have never once been told by a groomer about this / not seen anything like this before). Given the combination of bad service and his cut on his ear, we will not be back and would not recommend this...

I am a recent transplant from Center Blvd to the Court Sq area. I have been going to Pooches for years & years but now I am a bit too far away to drop off my little guy there now. I found Dog Island City with the help of doing a quick google search and asking around fellow dog parents. My wife and i decided to give it a shot due to the great reviews online, word of mouth and on top of that they are very close to my apartment. I was sad that we had to stop bringing our dog to Pooches because he has made so many friends there. We were slightly nervous about the transition and for him to start all over again. Well he immediately fooled us, he loves going there and couldn't be happier. Lidia sends us pics and videos of him playing with his new friends which brings a smile to our faces. We have even received pics of him sleeping on the same bed with other big dogs which is a great step in the right direction for our dog not being afraid of dogs that are bigger than him. He really loves being there and gets excited whenever we are walking in that direction. The staff has been fantastic with our dog Iggy and couldn't be happier to see our little guy getting along and having fun with his new friends. We have also started to get him groomed there as well. I have no complaints at all. He comes back looking like a million dollars and smelling great. Most of the time when we pic him up at the end of our day he's tired and pooped out which means he had a fun and busy day. Glad to have Dog Island...

It is a very sketchy doggie day care. My dog got bitten by another dog here and the owner Lidia is extremely unprofessional about it. 1. she didn't call me when it happened. 2. did not take my dog to the vet right away. 3. did not separate the dog who bit my dog from the pen. later on, I took my dog to the vet and she ended up with 7 stitches on the face and multiple wounds on her head and body. and now one of her wounds become infected and has to go back to the vet. and when i try to discuss the 2nd vet visit with Lidia, she snapped at me, accusing me scamming her for money and said that my dog got bitten is the dog's fault for being nervous. however, isn't the daycare's responsibility to watch and prevent any aggression in the pen? also, this is the first time that I hear her saying my dog is nervous. whenever I asked her how my dog was doing, she always said that she is sweet and friendly, and sent me pictures of her playing and having fun at the daycare. now all of sudden, my dog is the problem dog. Also, when I ask Lidia which dog attacked my dog, she couldn't even identify. What a nightmare! This kind of behavior should not be tolerated. now i look back, she had never ask us for any vaccine paperwork or sign any documents which are signs of poor management. also, now i'm left with the 2nd medical bill to pay and any upcoming vet visits as well.

please help me to spread the words so people will stay away from this place! i would hate for another dog to be subject to the...