DSW Designer Shoe Warehouse — Local services in New York

I have a brand new reason to shop at DSW Union Square. Actually 2 reasons. I shopped at DSW Union Square a long time ago. The energy wasn’t negative, but it wasn’t positive. Nothing made me really want to keep shopping there…after all there’s so many options online, right? Shopping is an experience, and the experience several years ago was…how do you say it…blah.

Well that changed today. I went in looking for sneakers because I’m a personal trainer and needed some new shoes. I didn’t see exactly what I wanted, so I saw a cool water bottle and decided to buy that. I’m always looking for cool new ways to meet my daily water quota. I was online not even 10 seconds when I heard a lovely voice say’ “I’ll be right with you.” It wasn’t what she said. It was how she said it. She was so polite…almost melodic. You wouldn’t think she had to deal with the unpredictable and chaotic customers that can be a very real part of union square environment. She was so professional and…wait for it…PLEASANT. Her disposition was so nice. She put some items in their proper place to keep the store tidy and help costumers find where everything is and glided over to the register and asked me to come over so she could help me. It was a breath of fresh air to interact with someone so nice, understanding (she didn’t want me to wait on line), professional, and personable. It was an amazing customer service experience. Our conversation was great, all while she took care of my transaction. It was more than a transaction. I know the next time I come to DSW Union Square 14th street, Letitia Budd and her amazing energy will be there. There will be a friendly and knowledgeable face to help me.

Then the 2nd part of the wonderful experience happened. I wanted to write about Letitia Budd (great humans who happen to be great professionals should be acknowledged) so she gave me the information and the CEO Justin was helping another associate. Justin was so happy to hear that one of the associate was receiving a compliment. You would’ve thought the compliment was for Justin, but that is how supportive of the associates Justin is. They say “corruption” trickles down, but in the case of DSW Union Square great energy and positive vibes trickle down and circulate amongst the staff. Justin has the energy, support , and interpersonal skills that you don’t see in managers in many stores. The rapport amongst the team is contagious. I look forward to shopping in person at his location and not online.

Whoever is doing the recruiting, keep up the great work. I can’t wait until the Nike sneakers come in next month because I want to invest in a few pairs for me and my little girl, and DSW Union square is where I want to go. Of course, I’ll be there sooner to look for some more treasures and see the amazing staff that I had the opportunity to meet with today. Thank you so much to Letitia...

This was my first time visiting the DSW shoe store in Carle Place and I was quite disappointed. My sister asked me for a specific sneaker in size 10 for her birthday.

First of all: it’s very difficult to find anyone to help you in the store. There aren’t very many sales people walking around.

Fortunately I was able to flag down a single sales woman who was getting on an elevator and she made the time to help me realize that this shoe was not in stock in her store nor any other store with the exception of the DSW in Union square Manhattan-which was over 20 miles away.

She helped me put this sneaker on hold and I drove for an hour to get to Manhattan from Carle Place. Fortunately I was able to get the sneaker in that size but it begs the question “why is it that the sneaker was so difficult to find in a size 10?” A size 10 would be at least a size that you wouldn’t expect to be extremely popular since most women wear smaller than 10. Furthermore: there was no way to order the sneaker and have it shipped to me in a reasonable amount of time. I was told that any order I placed would probably be canceled.

I made the drive to Manhattan to realize immediately that there’s virtually no place to park. Fortunately it was getting dark early and I simply left my car on the street amidst the shopping chaos and I rushed into the store expecting to get a ticket on the way out. When I went into the store I was facing a line with more than 30 people on it which was very similar to the line in Carle Place.

In order to skip the line I walked up to one of the cashiers nonchalantly and I asked him if he had a sneaker reserved for me from the store in Carle Place. He quickly found the sneaker and another young sales woman offered to let me pay for it at the register she was about to open up in order to relieve the line. I paid for that sneaker in less than five minutes and made it back to my car before they could give me a ticket. Not only am I not a fan of the store in Carle Place I’m even less of a fan of the store in Manhattan considering how inconvenient it was especially during the holiday season when they know there’s going to be a lot of people shopping. There were still very few sales people on the floor to help you and the availability of specific sizes of shoes are extremely limited.

I am fortunate that I don’t have to shop at this place and after having this experience I doubt I would ever shop there unless I absolutely had to.

They’d be better off allowing a service like “Uber eats“ to deliver shoes for them when they are in lower availability.

As for the two young sales women who helped me make this purchase possible: I would love to give them...

I recently had the pleasure of visiting DSW Designer Shoes Warehouse, and I must say, it exceeded all my expectations. As a shoe enthusiast, I found myself in awe of the vast selection, excellent customer service, and unbeatable prices. DSW truly is a shopper's paradise for anyone looking for stylish and high-quality footwear.

First and foremost, the selection at DSW is unparalleled. From athletic shoes to elegant heels, casual sneakers to trendy boots, they have it all. I was thrilled to find a wide range of brands, including both popular names and lesser-known gems. Whether you're seeking the latest fashion trends or timeless classics, DSW has something to suit every style and occasion.

What impressed me most was the attention to detail in organizing the store. The shelves were immaculately arranged, making it easy to navigate and find the perfect pair. Plus, the store layout was spacious, allowing ample room for customers to explore without feeling cramped. It was refreshing not to be overwhelmed by clutter or disarray while shopping.

The staff at DSW deserves special recognition. They were friendly, knowledgeable, and eager to assist. Whenever I had a question about a specific style or needed help with sizing, a helpful associate was readily available to offer guidance. They displayed a genuine passion for shoes and were committed to ensuring a positive shopping experience. Their expertise and professionalism truly added value to my visit.

Now, let's talk about the prices. DSW offers incredible deals and discounts, making it an affordable option for shoe lovers. From clearance racks to seasonal sales, there are plenty of opportunities to snag a great deal. I was pleasantly surprised to find high-quality footwear at significantly lower prices compared to other retailers. DSW's commitment to offering great value for money is commendable.

Another aspect that stood out to me was the convenient online shopping experience. DSW's website is user-friendly, featuring detailed product descriptions, multiple images, and helpful customer reviews. Placing an order was seamless, and the shipping process was prompt and reliable. It's fantastic to have the option to shop both in-store and online, ensuring flexibility and convenience.

Overall, I cannot recommend DSW Designer Shoes Warehouse enough. Whether you're a shoe connoisseur or simply in need of a new pair, this store is a must-visit. The impressive selection, exceptional customer service, unbeatable prices, and convenient shopping experience make DSW a true gem in the world of footwear retail. I guarantee you won't be...