SEPHORA — Local services in New York

In short: avoid here. I hope some staffs like her job better. Racists. Now I know why some hot products sold out online were available in this store because people don’t like here. A couple of staffs can get better training on solving problems other than showing people how much she do NOT like her job. Waited after a white lady customer finishing checking out and asked politely Briana if she can help get 2 shades of foundation samples. Briana dropped her smiling face and immediately rejected me, asked me to find someone else as she will be busy. I asked Natalie for help and saw Briana was just chic chat with another staff at the beauty studio. While waiting for me, I had my husband sign up for membership and wait me at the check out line. It was Briana again. Briana didn’t give him a sample at all for the sign up. Jade say they ran out of sample and gave him the birthday box as a replacement. My husband’s birthday is in July so I asked if he can get his July birthday box now. Jade said they already gave to him which was the replacement she mentioned . I said I was very much confused, why the birthday box that was said to be a replacement, uses what he was entitled to get. Briana said very loudly and aggressively at the register OH so you are confused? Jade said there’s nothing they can do when samples run out and left. I didn’t want to hold people waiting at register line, so left the line after the transaction is over. I stepped aside and asked a staff politely to help me get a manager to talk with. Tiffany helped me to call for a manager other than Jade. I asked again if I can meet the manager at the front door instead because my husband is waiting there and it’s about his account. Tiffany says she has done what I requested, act like I have done something wrong or requested too much. She stopped me from even explaining, and asked me to just wait there. So I had to call my husband over next to meet at the register. Maybe she was scared and was trying to avoid conflicts with Jade. The rose inc lipstick were sold out online as well as the Sephora store next to my place. While waiting for the foundation samples, I saw a few lipstick at this location. I texted my neighbors and friends if they want any. One of the lipstick has a different price, so at the checkout I requested please separate them into different transactions so it’s easy to pay me back. Briana looked annoyed and asked Jade next to her for questions. Jade answered her whispering instead of directly talking to me, for a few rounds. It feels very disrespectful. The neighbor girls asked for samples for their orders so I asked Briana if she can give samples for each order. Briana asked Jade and responded it’s per customer. They did not offer an option to put under those girls’ account(which LK latter offered) to solve the problem at all. I asked if I can exchange my shampoo sample to a skin care sample and Briana coldly rejected saying that’s the only they have. She added that she can take it back if I don’t want it. Excuse me??

Having different transactions checked out maybe a boring job but those were part of the business and job. I explained the situation and totally respected their rules. Why having absolutely different attitudes towards white ladies whereas making it difficult to me, without ever trying to find alternative solutions to solve problems?

The only star left is to Natalie and LK who worked on alternative...

I’ve been in this Sephora a few times as I work nearby and it’s always unpleasant to say the least. Today I went during a lunch break and simply wanted to smell a few perfumes myself and then pick one out to buy and leave. BY MYSELF. Thats it. Today must have been slow because I was interrupted not once, not twice, but THREE times by different employees within the span of 10 minutes.

The First Gentleman I politely but quickly say I don’t need help. Then comes the second older gentleman, who really ruined my experience, He rudely and loudly got into my personal space to demand that I answer his question on needing help. He’s not even pretending to smile or be friendly and he’s glaring at me. Once again, I say “no, I’m just looking at perfumes” and I turn away to go back to looking when he pushes again to interject “do you need help picking out a perfume??”. I say “no.” Then he goes to gossip with the first associate that stopped me about how he “can’t control his face”. I don’t know what that means? You approach me with an aggressive tone and demeanor and act as if I slighted you.

At this point I’m just trying to make my freaking mind up and I keep getting interrupted. Queue employee number 3, a young girl who is friendly at first. I once again say “no, I don’t need help.” In response to this question a THIRD TIME. Then after a moment more I turn to look at the other scents and here’s employee number 1 again “do you need help now?” This honestly feels like a joke at this point. I avoid him and employee number 2 that are still sitting around the area for some reason to find the girl to help me get the perfume ive now chosen despite their effort to stop me every 2 minutes.

At this point, they must have all convened because she’s being rude to me now too. I ask if a perfume is in stock she curtly says no. I ask if another perfume is in stock, and she says “yeah, but I have to like get it for you” with an edge to her voice. I ask her to do so and then I take my purchase up to the register completely exhausted by this interaction. Im greeted by a young woman who’s name was Midori or Nidori, she was friendly and professional, and apologized when I explained I wouldn’t be giving the names of who helped me because I felt uncomfortable and like they were being rude. Needless to say, I never plan to come back here. Why will your employees not let people shop in peace? And why are they being hostile and confrontational to people that...

Disappointing Experience with Giorgio Armani Brand Ambassador at Sephora, 14th St. and Union Square (9/25/2024)

I visited Sephora at 14th St. and Union Square today, 9/25/2024, around 5:30 PM, excited to finally get color-matched for a Giorgio Armani foundation. I was thrilled to see that there was a Giorgio Armani brand ambassador in-store that day—a middle-aged Black gentleman—thinking it was a sign I’d made a great decision and was about to receive the best help possible.

When I got to the Giorgio Armani section, the ambassador was assisting two women. I completely understood that he was busy, so I tried to help myself while waiting for my turn. However, after about 10 minutes of patiently shuffling through the foundations, I still hadn’t been acknowledged—not even a simple “I’ll be right with you.”

What made it worse was overhearing that the two women weren’t planning to purchase anything, yet the ambassador continued applying blush, bronzer, and other products for them. I would have gladly waited longer if I had been acknowledged or reassured that help was on the way. But being ignored by a brand ambassador left me feeling extremely disappointed.

I ended up attempting to color-match myself and purchased a foundation that I hope works for my skin. The disappointing part is if this foundation doesn't suit me, it will essentially go to waste and end up as landfill when I return it, which was what I was trying to avoid in the first place.

What should’ve been an exciting experience with the brand turned into a frustrating one, and I’m now questioning both the service at this Sephora and the level of care of Giorgio Armani for...