Elegance in Hardware and Bath — Local services in New York

We were redoing our kitchen and needed over 20 knobs and drawer handles. We were originally directed to another high end, well known store in Manhattan, and were not even given the time of day.

When we went into Elegance in Hardware, Raynnee (Ray ) Soto helped us narrow choices based on our ideas and price ranges. There was no pressure and he went the extra mile to ensure that pieces we ordered across designers matched, something we wouldnt have considered. Everyone who has seen the finished kitchen has commented on the beautiful hardware.

This was without a doubt, the most pleasant sales experience I have ever had. Prices were more than half of what we saw in the other place and though we weren't placing a extremely expensive order, we were treated as though we were. Ray was a caring professional who listened and delivered. Our hardware arrived within 5 days. If you need this hardware, this is thelace to go!...

I walked into Elegance in Hardware this past Tuesday looking to replace my 5 year old kitchen faucet. The porcelain handle of the faucet crumbled in my hands after having nothing but trouble with it. I was greeted by Compton, who was beyond amazing. I showed him a photo of my broken faucet, as well as the original receipt showing who made the faucet. I had purchased the faucet someplace else and had just left there feeling very dissatisfied. They were willing to give me a discount on a new faucet, but that was it! Compton immediately called the manufacturer of my faucet and within two days, I received replacement parts at absolutely no cost to me. I can’t remember ever having such wonderful service anywhere!!! I will definitely return to Elegance in Hardware. Thank...

We were gut renovating a home out of state and didn’t know exactly what we wanted. It was so helpful to see all of the finishes and colors in person. Getting to touch and use the features of the hardware is essential to know comfort for the future. Elegance in hardware has a great staff and they stand by their products. We had an issue with one of the accessories not fitting correctly. Mr. Ali asked me to come in, he assessed the trouble and took the problem off my hands. He contacted the manufacturer and delt with the back and forth communications. Then when the part arrived, he contacted me and they delivered the part to my home. It was good, old fashioned customer service at its best!! I highly recommend them and will use them on my...